Business Support Hub Adviser

This role holder will provide both technical & administrative support for the whole of B2B Corporate Sales and be the main support for the Sales Function, for all pre & post sales. Your responsibilities will include the onboarding, renewal and monitoring of the customer journey within Corporate B2B Sales by answering, facilitating and resolving all queries from internal and external customers (decision makers, group secretaries, brokers, account managers, BDM's etc.). How you'll help us make health happen:

• Work with our customers to ensure our data is accurate, up to date and available to make sure the customer experience is as smooth as possible.
• Log and maintain any defects, raise incidents as required and communicate system enhancements to our customers.
• Identify potential opportunities and direct them to appropriate Account Managers whilst ensuring the integrity of data and ensure our and intermediary records are kept up to date.
• Handle enquiries regarding the ongoing maintenance of their scheme and Member policies, including the ability to provide updates on the pre-authorisation process, claims statuses and the membership records on the scheme.
• Fully investigate and resolve all queries and complaints. If resolution is not possible, you will obtain further information and respond to the Customer.
  
  Excellent communication skills - both written and verbal are essential.
• A passion and dedication for customer service, putting the customer at the centre of everything you do
• The ability to manage your own workload, be organised and prioritise your cases
• Good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.
• Ability to work in a target driven environment and deliver results / achieve target.
  
  In our contact centres, you'll be the ears and voice for our customers. Every call is different, but you'll have the opportunity to touch the lives of strangers every day.
We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need. At Bupa, you'll be a part of a fun, social environment as well as making a huge difference for our customers. Expect solid benefits and opportunities to grow., Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Extensive L&D program including internal development and access to apprenticeships
• Free health assessments every 2 years to support both body and mind
• Emotional Wellbeing online - Variety of self-guided programmes provided by Silver Cloud Health to help you manage money worries, stress, sleep, and more.