Business Support Manager

Join us at an exciting time for Barnet, Haringey and Enfield Mental Health NHS Trust and Camden and Islington NHS Foundation Trust. After three years working in Partnership, we are due to create a new Trust, to be known as the North London NHS Foundation Trust on 1 November 2024, subject to Secretary of State approval. Join us to be part of the North London Way as we:
+ Collaborate at every level by living our Values to create the right conditions for us all to work together
+ Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care
+ Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes
+ Focus on delivering excellence at every level to improve our performance and ensure consistently high quality care across all our services
+ Ensure that research, Quality Improvement and technology lead the way and are embedded in our services
+ Take a trauma informed approach to everything we do
We look forward to welcoming you to the new North London NHS Foundation Trust, where we work in the North London Way to deliver: Better Mental Health, Better Lives, Better Communities.
Our new trust website is: Home | North London Mental Health Partnership, The post holder will be responsible for managing the office and complex work programme of the Crisis Hub ensuring appropriate governance arrangements are in place. The post holder will take a lead role in the development and maintenance of administrative systems and processes within the team.

The post holder will provide support to the Operational Manager in relation to divisional meetings/events, communications, projects and oversee activities/data relating to quality and clinical governance.

The post holder will have the skills to provide analysis on complex data in different formats as well as being able to manipulate and present data in an appropriate way for its audience. They will be able to lead on policy development for their own area as well as other areas across the division.

The post holder will demonstrate excellent organisational skills and the ability to use their own initiative to effectively prioritise own workload and that of the team to deliver to an integrated agenda. Direct liaison between the post holder, partnership organisations and key stakeholders demands the highest standards of professionalism, confidentiality, and discretion., Responsible for the management of effective administrative services within the Crisis Hub by ensuring the highest level of customer service is provided; relevant systems, processes and procedures and auditing of administrative services are undertaken efficiently and effectively.
Oversee activities relating to quality and clinical governance to ensure the Crisis Hub is supported to meet organisational and CQC standards., Providing direct support to the Operational Manager and Senior Service Lead in driving forward the strategic plans for the service.
Responsible for the on-going review and development of administrative systems and processes across the team.
Be the central point of administrative contact and oversight for the Crisis Hub, advising, referring, prioritising and dealing with requests and problem solving as appropriate. This requires dealing with the public and staff at all levels.