Business Support Manager

We are seeking to recruit an experienced, motivated, and enthusiastic Business Support Manager to lead the busy Greater Manchester Business Support Team (GM BST). We are looking for someone to work collaboratively with the region’s Operations Management Team whilst managing the GM BST, including line management responsibilities.
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information gov.uk/ukhsa/careers, Your key responsibilities will include:
+ Line management of staff in your team and overall leadership of your team
+ Supporting delivery of a comprehensive, efficient and customer-focused administration service that plays a key role in the region’s acute health protection response
+ Implementation and maintenance of a range of business operations processes to support the region’s governance
+ Operating as a member of the region’s business operations management team, working collaboratively across the North West
For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description., This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and/or skills and abilities outlined in the essential criteria.
Stage 1: Application & Sift (competency based)
You will be required to complete an application form. You will be assessed on the above listed 8 essential criteria which have been selected from the Job Description , and this will be in the form of a:
+ Application form (‘Employer/ Activity history’ section on the application)
+ 1500 word Statement of Suitability
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked together.
Longlisting: In the event of a large number of applications we will longlist into 3 piles of:
+ Meets all essential criteria
+ Meets some essential criteria
+ Meets no essential criteria
An initial sift will be based on the essential criteria: Ability to organise one’s own work and that of the team. Candidates who pass the initial sift will be progressed to a full sift.
Please note that candidates in the Disability Confident Scheme will be shortlisted if you meet the minimum essential criteria.
Shortlisting: In the event of a large number of applications we will shortlist on:
+ Ability to organise one’s own work and that of the team
+ Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
Unfortunately, late applications will not be considered.
Please do not exceed 1500 words. We will not consider any words over and above this number.
If you are successful at this stage, you will progress to interview.
Feedback will not be provided at this stage.
Stage 2: Interview (competency based)
You will be invited to a single face to face interview. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Knowledge, experience, skills & abilities will be tested at interview.
Interviews will be held in November. Please note, these dates are subject to change.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service.
Location
This role is being offered as hybrid working based at our office located at 3 Piccadilly Place, Manchester, M1 3BN.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month).
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/
International Police Check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.
Artificial Intelligence (AI)
Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.
Careers website:
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Ability to work without supervision working to tight and often changing timescales
+ Ability to organise one’s own work and that of the team.
+ Ability to work in a continuously changing environment.
+ Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
+ You take a positive approach to tackling problems and find ways to identify suitable solutions.
+ Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
+ Reflect on own work, continuously seek, and act on feedback to improve own and team’s performance.
+ Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.

Alongside your salary of £34,093, UK Health Security Agency contributes £9,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%