Business Support Manager - Governance and Data Assurance

This post is within the HMCTS Digital and Technology Services (DTS) Directorate - Business Operations Team. The jobholder must demonstrate strong organisational skills; be able to analyse and interpret data; possess the confidence to ask critical questions and have a passion for communicating and engaging others. The support team function has a pivotal role in supporting senior stakeholders and their teams by contributing meaningful insight, driving forward the governance and reporting, and creating oversight of all activity in the directorate. The post holder will work very closely with Business Managers, Head of Business Operations, Senior Management Group (SMG) and report directly to the Governance and Reporting Manager., Governance and Data Assurance Profiles responsibilities:

• Postholder responsible for utilising, and maintaining the data held in DTS's in-house IT system "Ardoq" to ensure accuracy of Civil Servant profiles.
• Establish a strong working relationship with finance colleagues and DTS business managers to reconcile identified errors within data held in Ardoq and on financial ledgers.
• Regularly review the Governance Management Ardoq Dashboard to track process and escalate discrepancies as required with the management team.
• Responsible for initial compilation of the CEO Headcount return and obtaining sign-off from the Head of Business Operations.
• Work closely with the Head of Business Operations to ensure DTS team structures are accurate on Ardoq, to enable accurate reporting.
Business Case responsibilities:
• Postholder is responsible for ensuring robust governance continues in the management of DTS's recruitment business case process.
• Maintain close engagement with hiring managers and business case committee members to ensure efficient and effective communications are in place throughout the process.
• Maintain business case log, escalating issues as required to management team.
Health & Safety responsibilities:
• Ensure DTS remains compliant with Health and Safety Policy requirements, by establishing and maintaining a close working relationship with the Security and Safety Advisor.
• Responsible for ensuring DTS's health and safety assessments i.e., the bi-annual self-assessment is completed on time and any issues arising communicated to postholder's management team, to enable a resolution to be implemented as soon as is practicable.
• Create and maintain a list of all staff who are fire and / or first aid trained to ensure adequate cover is available across the DTS directorate for office-based personnel.
Digital Hub Support (Birmingham, Salford, and London Petty France):
• Single Point of Contact for DTS staff for any business support issues or queries regarding the above sites.
Contingency Planning responsibilities:
• Single Point of Contact responsible for the continued development and maintenance of the DTS's Contingency Plans, across Birmingham, London Petty France, and Salford sites.
Corporate Governance responsibilities:
• DTS's Governance Procurement Card (GPC) postholder, responsible for the purchasing and payment of goods (as directed by the management team) which are not already governed by an existing MoJ/HMCTS Contract.
• Maintain GPC audit log and comply with financial governance requirements.
• Responsible for initial engagement with action owners to compile DTS's draft quarterly Business Plan progress response for the Head of Business Operations review and sign-off.
Leadership:
• Maintain an effective working relationship with the Head of Business Operations, Line Manager and wider DTS colleagues.
• Demonstrate leadership across the directorate when overseeing cross-directorate processes.
• Foster and manage effective working relationships with diverse colleagues and stakeholders both internal and external to DTS, including the HMCTS Chief Executive Officer's Office and wider engagement with MoJ.
• Provide ad-hoc support by performing any other duties requested by the Head of Business Operations, or your LM, which are commensurate with the grade and level of responsibility of this post.
Team Resilience:
• The post holder will be required to work collaboratively with their Business Support Manager counterpart to fulfil the Secretariat & Communications core duties in their absence., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Interview dates Interviews expected W/C 28/10/24, but it could be sooner Closing Date,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 Business Support Manager - Governance and Data Assurance Function - HEO - JD.docx - 75KB Opens in a new window Converted File Business Support Manager - Governance and Data Assurance Function - HEO - JD.docx.pdf - 62KB Opens in a new window We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage., The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This role is varied and fast-paced, and the role requires an individual with excellent organisational skills, confidence to challenge, an eye for detail and an ability to translate complicated information into a format that works for the audience.,
• Knowledge of working within a similar role and engaging with senior stakeholders.
• Excellent organisational skills.
• Strong written communication and influencing skills.
• Experience in using the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams, and SharePoint).
• Ability to be proactive, and work in a dynamic environment, managing your own time and priorities effectively to ensure delivery of quality outputs.
• The ability to approach and solve complex problems in a structured manner.
• Strong stakeholder management skills, including the ability to work across boundaries to establish strong working relationships with DTS and external colleagues.
Essential Criteria:
• Excellent organisational skills.
• Effective communication and influencing skills.
Desirable:
• Experience of working with senior management team and / or performing a secretariat role., Working Together
• Changing and Improving
• Communicating and Influencing
• Leadership, To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert)., Communicating and Influencing - 250 word limit Working Together - 250 word limit Changing and Improving - 250 word limit Leadership - 250 word limit Experience CV Statement of Suitability - 500 word limit A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered., Communicating and Influencing Working Together Changing and Improving Leadership Experience Your Statement of Suitability will be tested at both Application and Interview stage Any candidate who has been assessed as being appointable to the role they applied for may be offered a similar, lower grade role, if one is available. Furthermore, any candidate who has just missed meeting the criteria for a particular role, may be appointed to a similar role at a lower grade if such a role is available, and if they have been assessed as meeting the criteria for the lower grade role. These appointments will also be made in merit order.

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued.

The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location, Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band)., The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
• To Shared Service Connected Ltd (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.