Business Support Officer

We are now seeking to appoint a mature Business Support Officer to join the team in our busy Wolverhampton office on a permanent basis. The candidate will be part of the Senior Management Team and will therefore be handling sensitive information and bound by a confidentiality agreement.

Candidate will be supporting the team with administration duties. Candidate will need to take responsibility for their work load and take ownership of tasks from start to finish.,

• Ensuring the office is run methodically and organised so that the business can run smoothly.


• Filing, photocopying, scanning, making new files for young people, staff and properties.


• Carrying out regular file audits to ensure all files are up-to-date and include the information required. If information is not present, locating missing information and obtaining this to add to files.


• Managing queries and requests for information, drafting and co-ordinating effective responses as appropriate from staff, external agencies and local authorities.


• Organising and co-ordinating meetings, events and communications to ensure these run smoothly and achieve their purpose.


• Taking minutes for meetings and uploading to staff portal.


• Purchasing office stationery and equipment when requested/authorised by a manager.


• Using internal software systems: MeLearning, WebFleet and Compliance Systems and Staff Portal on website (Extensive training will be provided).


• Ensuring confidentiality is maintained of sensitive information at all times.


• Supporting registered manager with recruitment. Calling shortlisted candidates for interview, gaining references, doing compliance checks.


• Supporting registered manager with staff inductions.


• Carrying out all duties the Manager may request of you as and when required.


• Presenting a flexible attitude towards issues that arise through the day and being able to prioritise when this happens.


• Build effective relationships with colleagues and customers internally and externally to ensure smooth delivery of tasks and activities to provide high levels of customer services.


• Able to respond to allocated work independently and refer more complex problems to a more senior manager.
  
  This position would suit a mature individual who can bring their qualifications and experience working in a fast-paced admin environment to this role, showing initiative, introducing effective systems and driving business support of the company forward., Candidate MUST have at least 12 months Business Administration experience.


• GCSE ENGLISH AND MATHS IS ESSENTIAL.


• Business Administration/Personal Assistant qualifications.


• Training within child protection, challenging behaviour, substance misuse, health and Safety, risk will be provided by the company for compliance purposes., Must be proficient in using Outlook, Word and Excel, Note taking, taking meeting minutes and compiling.


• 12 months experience of working in an admin role


• Excellent organisational, communication and writing skills


• The ability to work independently and in a team


• Good time management skills


• Flexibility with attitude and shift patterns


• Empathetic individual, who will relate to our service users.


• Someone who can absorb and process information quickly and effectively


• Data Entry experience - speed and accuracy essential


• Excellent telephone manner


• Able to prioritise workload.


• Attention to detail


• Able to use own initiative.


Desirable Skills

• Full Driving license


• Business Administration qualification Level 3 or above.
  
  "Children, after all, are not just adults-in-the-making. They are people whose current needs, rights and experiences must be taken seriously." - Alfie Kohn


Best Service Provider

To provide quality housing and support through our proven system of quality support, delivered by our experienced staff.

Acting With Honesty & Integrity

Being honest with our service users

Improving the lives of young people

Developing individuals, promoting independence and empowerment, for our service users to live life with passion and drive.

Equal Opportunities

We welcome everyone regardless of colour, race, religion, nationality, ethnic or national origins, marital status, gender, sexuality, disability or age, whether service user or employee.

Open

Seeking and taking account of the views of our service users. Being transparent about how we conduct our business.

Positive contribution to society

Promoting positive contribution to society from the service users by empowering them to live independently, access employment and integrate within the community.

Professional

Continually improving in practice and performance.

Strong emphasis on outcomes

Providing guidance and help to enable our service users to find answers for themselves and become driven to find solutions they previously found impossible.

Accountable

Acting with propriety and giving reasons for the decisions we make.

Providing high quality and value for money.

Services are personalised to each individual need and provided by staff that are kind, caring and professional.

We are never content to stay as we are

Always looking forward and moving on. If we discover that something needs improving, we will act to improve it.

"I have been working for Eclipse Properties Ltd since 2016. The company has not only grown, it has invested heavily to build good infrastructure, which has benefited me as a staff member. We are a great, friendly team and working here is really enjoyable. "
see what our staff say

Eclipse work in conjuction with

Dedicated to Promoting the Independence of Children and Young People since 2008.