Business Support Officer

The Governance Support Team offer Business Support to a range of Local Authority services providing a wide range of administration tasks which will allow the development of you're skills and knowledge. This role will be specifically assigned to the Schools Admission Appeals Process which requires liaising with schools, volunteers and parents across Staffordshire and organising virtual meetings. Full training in processes and systems will be provided.
Main Responsibilities

• Provide excellent Customer Service via telephone and E-Mail to a range of stakeholders


• Process on line Applications and record sensitive information in internal electronic systems


• Coordinate events, including the production and distribution of agendas and reports


• Be responsible for the maintenance of records in line with data security, retention and protection policies
  
  Qualifications in Administration, English and Maths (equivalent to GCSE)


• Experience of using digital applications including Microsoft Office 365


• Ability to communicate effectively with a wide range of customers


• The ability to work as part of a team and independently, with minimum Supervision


• The ability to prioritise tasks effectively and be resilient under pressure.


• Be organised and methodical to manage statutory deadlines within a process
  
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.


Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire