Business Support Officer

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. To gain a greater understanding of these exciting and challenging roles please go to the Immigration Enforcement careers page.
(https://careers.homeoffice.gov.uk/role/immigration-enforcement)., We are looking for candidates who want real stretch and development in their everyday roles.
Immigration Enforcement tackles the criminality behind organised immigration crime. Our Criminal and Financial Investigation (CFI) teams play a fundamental role in addressing immigration crime, as part of a multi-layered UK law enforcement approach. Through working closely with partners in the National Crime Agency, territorial policing and many other agencies and departments, our CFI teams take vigorous action against those criminals that seek to benefit from illegal migration.
Working in the CFI teams is challenging and fast paced, requiring quick decision making in demanding situations. CFI undertakes a wide range of activities which support the detection, apprehension and removal of immigration offenders. Our people need to operate in sometimes difficult and pressurised environments and are required to make well balanced decisions. You would be expected to demonstrate the highest standards of professionalism and teamwork with adherence to our vision statement:
Tackling immigration crime by empowering our people, inspiring confidence and protecting communities.
The teams are comprised of specially trained immigration officers who work with corporate partners including Association of Chief Police Officers (ACPO), National Crime Agency (NCA) and others, in pursuit of shared objectives.
You will be given an excellent opportunity to work in a high profile and fast paced area of the business. You will gain a full understanding of CFI and also work closely with teams across the Home Office. It is an ideal development opportunity to work in a support role and would suit someone who is interested in gaining a wider understanding of CFI’s work and how it fits within the wider Immigration Enforcement.
You will provide business and operational support through the provision of a range of office-based functions, in direct support of the investigators in the team as well as the Management Team within the region.
This is a full-time office-based role only as you will need to be available during office hours in the office, in order to assist colleagues and the general management of the office throughout the week. Unfortunately this role does not support hybrid working.
Due to the nature of the work and the geographical area, driving is a key requirement for this role. Applicants must have a full valid UK manual driving licence., • Attending quarterly accommodation meetings, booking/approval of meeting rooms, raising accommodation issues with the helpdesk.
• Purchasing and procurement including submission of requests to purchase and the use of Government procurement card.
• Managing fleet vehicles for the team cars, including collation of monthly mileage data, car servicing, MOT, accident reports and general maintenance. Licence checks of official drivers.
• Providing Management Information from databases, spreadsheets and other locally held documentation including the maintenance of staff organograms and asset registers.
• Coordinating of uniform/work wear/PPE supply and returns.
• Organising of and minute taking for management/tasking meetings, including the provision of supporting documentation for attendees.
• Leading local Business Continuity Plan, archiving of case files, staff passes and visitor notifications, IT systems access requests and general IT now requests, accommodation issues, bulk travel bookings, event coordination.
• Providing operational support by way of undertaking checks on Home Office systems as well as wider checks through access to other databases.
• Maintaining a record of all development activities for the team and arranging attendance at personal safety training and health check refreshers.
• Maintaining local administrative records and prepare reports as required for Management meetings and Departmental returns.
• Traveling to other CFI sites may be required., We'll assess you against these behaviours during the selection process:
+ Seeing the Big Picture
+ Communicating and Influencing
+ Delivering at Pace
We only ask for evidence of these behaviours on your application form:
+ Seeing the Big Picture, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
1. Application – by 23rd September 2024.
As part of the application process, you will be asked to complete:
+ Personal Statement (maximum 500 words).
+ Evidence of the Behaviour Seeing the Big Picture (maximum of 250 words per Behaviour).
Further details around what this will entail are listed on the application form.
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
2. Sift – week commencing 30th September 2024
The sift will be held on the behaviour - Seeing the Big Picture and the Personal Statement.
Should a high volume of applications be received, the sift will be conducted only on the Personal Statement.
The Personal Statement will be scored for all candidates. Those candidates who achieve the minimum pass score for the Personal Statement will progress to a further sift where the Behaviour will be scored. These candidates will receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the Personal Statement will not have their Behaviour scored and will only receive a sift score for the Personal Statement.
3. Interview – week commencing 21st October 2024.
If you are successful at sift stage, you will be invited to an interview that will be:
+ Behaviours (as listed in the job advert) and Strength based questions.
The interviews will be carried out face to face in Manchester.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Security Checks
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. Further details are included in the Notes to Candidates.
Further information
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.
You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers
Visa sponsorship
We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks., If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

• An effective verbal communicator who is comfortable speaking with colleagues of all grades and able to secure their confidence.
• A motivated individual with the ability to work at pace and under pressure, be proactive and prioritise key activities.
• To be able to work with minimal supervision.
• Good IT skills (Word / Excel / PowerPoint) are highly desirable.

Licences
Full valid UK manual driving licence.

In addition to your salary, a career with the Home Office offers a range of benefits, including:
+ A Civil Service pension with an employer contribution of 28.97%.
+ In-year reward scheme for one-off or sustained exceptional personal or team achievements.
+ 25 days annual leave on appointment, rising with service to 30 days.
+ Eight days of public holidays, plus one additional privilege day.