Business Support Officer

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service. Examples of the type of work involved:

• To contribute to the delivery of a support service across Leeds Building Services and contribute to the delivery of business improvement plans focussing on a range of activities which will deliver value for money to customers and contribute to the delivery of Council priorities.


• Inputting and processing of various data from across the business when required.


• Assist the Business Support Team Leader in all aspects of Business Administration and Training related activities.



• Provide high quality customer service utilising a range of written and verbal formats.


• Provide support to the management of LBS schemes and sub-contracts.



• Inputting accurate notes on our inhouse data system for colleagues to be able to undertake necessary works., Job Purpose: To support the delivery of a customer focussed, safe, efficient, and comprehensive construction repairs and maintenance service through the Council's internal service provider. The Business Support Officer will assist the Team Leader in maintaining the day-to-day operation of the service. To support one of the Business Units within Leeds Building Services., To provide a support service to contribute to the delivery of business improvement plans for Leeds Building Services focussing on a range of activities which will deliver value for money to customers and contribute to the delivery of Council priorities.


• Contribute to the delivery of business support functions across the whole of Leeds Building Services.


• Provide support to staff across the service, including coaching and mentoring colleagues including apprentices to ensure a quality service is provided to customers.


• Be aware of and comply with the Departmental Health and Safety Management Systems.


• Comply with the Council's Contract Procurement Rules and Financial Regulations


• Support effective budget management using agreed processes and procedures.


• Maintain effective relationships within Housing Leeds, other Council Directorates, external partners and agencies.


• Contribute to effective performance management processes and continuous improvement.


• Maintain a high level of personal effectiveness and uphold and promote the values of Leeds City Council.


• To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council's policies and procedures.


• To work flexibly across the Leeds Building Service to respond to Service priorities as needed.


• Provide high quality customer service utilising a range of written and verbal formats.


• Provide support to the management of LBS schemes and sub-contracts.


• To be accurate and efficient in the inputting and processing of data and in the use of ICT systems and promote the use of new and existing ICT systems.


• To assist with investigating and resolving complaints regarding the service in accordance with the Councils Complaints Policy.


• To report on incidents and accidents to support and contribute to Health and Safety standards in line with LCC policies and procedures.


• Undertake other duties commensurate with the grade., Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.


• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of


• Health & Wellbeing, Inclusive Growth and Zero Carbon.


• Able to understand and observe Leeds City Council equality and diversity policies.


• Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.


• Willingness to actively participate in training and development activities.


• Flexible and adaptable to change to assist other services as required commensurate to grade.


• Participate in appraisal, training, and development activities.


• Be aware of and comply with Leeds City Council policies and procedures.


• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.


• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.


• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
  
  Have excellent communication skills both verbal and written.


• Have the ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.


• Maintain effective relationships within Housing Leeds, other Council Directorates, external partners and agencies.


• Contribute to the delivery of business support functions across the whole of Leeds Building Services., In addition, ideally you will have a proven track record of working as part of a dedicated team and be effective in managing competing priorities and workloads, responding quickly and appropriately to changing needs and be able to demonstrate excellent organisation and influencing skills. Our teams are proactive, highly skilled, self-motivated, and actively seek opportunities to deliver., Educated to NVQ Level 2 in relevant subject or equivalent level qualification.


Or

• Can demonstrate relevant experience in appropriate field of work.


Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills Required

• Excellent communication skills, both verbal and written


• Ability to resolve potential conflict and to gain cooperation and trust from colleagues and service users.


• Ability to develop productive working relationships that encourage respect, trust, and confidence.


• Strong customer care focus and ability to communicate effectively with a wide variety of people face to face, over the phone and/or in writing.


• Ability to take ownership and manage competing priorities.


• Ability to use IT applications (Word & Excel) and management information systems including palm held technology.


• Ability to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines


• Ability to use own initiative to develop solutions to ensure effective delivery of the service.


Knowledge Required

• An awareness and commitment to Leeds City Councils Equality and Diversity Policies and Procedures



• An understanding of landlord legislation with particular emphasis on landlord's repair and maintenance obligations


• An understanding of responsibilities in terms of Health and Safety


• An understanding of the Council values and a commitment to embed them into ways of working.



• NVQ 2 in relevant subject or relevant experience


Experience Required

• Experience of reporting to and working effectively with a range of colleagues and partners


• Experience of working as part of a team to meet targets and deliver a responsive service.


• Experience of working to customer care standards


• Experience of analysing and presenting information, Desirable Requirements: It is desirable that the Candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.


Knowledge Required

• An understanding of the role of Elected Members within the Council and the community


Experience Required


• Experience of working within a service area relevant to the post


• Experience of problem solving, individually and in a group setting
  
  Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.


Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers and Children's Homes across the Authority.


• a competitive salary and annual leave entitlement plus statutory holidays


• membership of the West Yorkshire Pension Fund with generous employer contributions


• flexible and hybrid working arrangements subject to service requirements.



• a clear career pathway and continuing professional development opportunities.


• a range of staff benefits to help you boost your wellbeing and make your money go further.