Business Support Officer

This is an exciting opportunity for a full time Business Support Officer to join City Operations Business Improvement and Support supporting our Waste Management statutory service. A main feature of this role is supporting frontline staff at our Kings Norton Waste Depot, working side by side with your colleagues to support the delivery of waste collection. You will use your skills in this busy role to ensure the service is supported with processing invoices, raising purchase orders, completing general administration and data entry, utilising the full suite of Microsoft 365 tools to maximise impact for the service, and supporting your colleagues to ensure we effectively respond to complaints and member enquiries. You will play a proactive role in further embedding a consistent, excellent, reliable, customer focussed service. This is a dynamic position relying on the ability to interact with the service and As a Business Support Officer, you will work as part of a dynamic team delivering an effective and high-quality service supporting the Street Scene division and wider City Operations directorate. You will manage and coordinate complaints and enquiries received from a range of stakeholders, adhering accurately to statutory requirements and relevant legislation, regulatory codes, guidance and professional practice. You will be responsible for the early resolution and case management of citizen enquiries within agreed SLA's. Maintaining accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are looking for a proactive person who is able to use their own initiative and make suggestions to improve, inform and support the service. Someone who is able to effectively communicate with internal and external partners and members. Confident in working in a fast-paced environment with attention to detail. The ability to utilise organisational skills and ensure everything is done on time. If this sounds like you, then we want you on our team!

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.