Business Support Officer

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., The Operational Improvement Team are recruiting a Business Officer and Personal Assistant (PA) to work as part of the Business and Programme Office team.
The Business Officer and Personal Assistant will provide administrative and personal assistant services to the Director of Elective and Emergency Care Improvement and the Director of Operational Improvement, whilst also supporting day-to-day business and operations across the group as part of the Business and Programme team.
The role is required to support the Director/s to carry out their duties and portfolio areas by providing complex diary management, inbox management, logistical arrangements, preparing presentation materials, drafting reports and correspondence, and by working across the wider teams. The postholder will also hold responsibilities across various business areas and will work closely with the wider team to ensure smooth running of the Team.
This role will be a job share with another person working 0.4WTE., + Organise and manage meetings, face-to-face and virtually, including preparation of agendas, minute taking and tracking actions and timeframes.
+ Diary management ensuring meetings are planned and coordinated.
+ The setting up and management of effective business processes, working with other teams to achieve best possible outcomes.
+ Handle significant quantities of confidential and sensitive information in the appropriate manner, maintaining confidentiality, discretion and trust at all times.
+ Organise and manage internal & external events, arranging venues and travel arrangements, and sending and managing invitations.
+ Provide papers, presentations and other similar documentation as requested within timeframes and supporting team members to understand their individual priorities and work requirements.
+ Have a flexible approach to work in line with the needs of the business.
+ Use own initiative to provide effective and accurate communication on behalf of the Director as and when necessary, managing demands, priorities and communication effectively and solving simple queries appropriately.
+ Act as point of contact for the Director/s and providing overall professional and high-quality administrative support.
The role also supports workstreams across the team which may include staff engagement, risk management, finance support, communications, business planning and more., Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England