Business Support Officer

We currently have a full time vacancy for a Business Support Officer across the Support and Connect Hub, and Residential and Business Hub in our new Customer Fulfilment Service.

Support and Connect Hub

The Support and Connect Hub focuses on our people related services and supports the areas of Adult Social Care, Housing, Concessionary Travel and Free School Meals. Tasks in the Support and Connect Hub can include;

Providing telephone support as first point of contact for Mental Health and supporting the Mental Health duty team
Providing administrative support to the Learning Disability team
Data input and inbox management
Financial tasks such as raising purchase orders and invoices
Minute taking support for Safeguarding and Best Interest adult social care related meetings
Managing stock and distribution of communal entrance keys for council tenant homes
Processing elements of the voids property process
Residential and Business Hub

The Residential and Business Hub provides support to service areas such as Planning, Building Control, Regulatory Services and Waste. Tasks in this hub can include:

Data inputting and inbox management
Administering Planning Appeals
Compiling and organising documentation for Planning Committees
Processing applications for Disabled Facilities Grants (DFG) and making payments to contractors which will require close coordination with Home Improvement Agency (HIA) case workers
Addressing residential queries and complaints including noise and bonfire complaints, stray dogs and landlord complaints amongst others
Processing HMO License applications (Houses in Multiple Occupation) and taking payments
Adherence to legislative guidance and instructions and meeting service level agreement targets.
All our roles involve the use of different systems so we are looking for people who are confident and at ease in using new systems, with excellent ICT skills and are quick to learn. All our roles require you to work as part of a team and enjoy working in a busy environment. We have a hybrid working policy which may require 2-3 days per week working on site at times.

For all our roles we are looking for individuals with:

Excellent communication skills
Ability to embrace and demonstrate a digital mindset
Ability to multitask
A can do attitude
Take responsibility for your performance and meeting deadlines
An eye for detail
Can work in a collaborative way
Demonstrate flexibility and reliability
A customer centred work ethic
An eagerness to drive continual improvement
An ability to follow our hybrid working policy which may require 2-3 days per week working on site at times
An awareness of the opportunities and challenges currently facing local authorities, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Customer Fulfilment Service is a new service which was formed in April 2024. The service brings together the contact, processing and care elements of a customer's journey into one centralised service.

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture.

As a council, we are high performing and ambitious, and on top of that we are top rated across some of our services such as Social Care. We have also won a number of awards and accolades that acknowledge our improvements in the following areas: senior leadership, workforce transformation and our work on Cambridge Road Estate with our residents.