Business Support Officer

The role includes supporting the efficient day to day running of the dietetic department, working closely with the operational lead and clinical lead dietitians., A key element of this role is supporting with analysis of reports by extracting data from all report formats for all Key Performance Indicators (Quantity and Quality) within the team and feeding this back to the operational lead in a format that can be used within the service / teams for planning and supervision purposes., Request information / activity reports that are required on behalf of the Head of Specialised Services and Operational Lead including data timeliness, data quality, contract monitoring reports, waiting times, cancelled clinics etc. Responsible for liaising with Corporate / Support Services to obtain data / performance reports activity reports, workforce and training data, financial information. Provide a central point of contact to respond to / resolve any queries on behalf of Operational Lead where appropriate in relation to all Key Performance Indicators. Attend internal and external meetings relevant to post, taking minutes and distributing using appropriate systems, arranging a variety of meetings and sourcing agenda items, as directed by the and Operational Lead. Support and participate in the Business Meetings held monthly within the clinical teams. Contribute to a robust and strong cohesive framework, providing support to colleagues to ensure consistency and equity of provision across Services / Teams as required. Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information. To manage personal files including records of appraisals carried out for all staff. To develop and implement modern office systems and processes across the Team and to identify ways of improving efficiency including planning and managing any changes required. Ability to use a range of software programs, such as Microsoft Word, Excel, PowerPoint, Outlook, and a range of office equipment including multi-function device for photocopying, printing, scanning etc. Undertake regular 1 : 1 supervision sessions with identified administration staff as directed by the Operational Lead and report any training issues and needs. To deliver appropriate training to staff and support induction for new member of staff and produce appropriate training plans / s for the role. To be responsible for the annual appraisal of identified staff within Specialist Adult Dietetic Service, establishing key objectives and personal development plans to enhance team and individual performance. To be responsible for the operational day to day management of the triage support workers and admin apprentice (if applicable) including assessment and evaluation of workload, reallocating work as necessary.

You will need to be able to work on your own initiative, manage time effectively and prioritise own workload. You will need to be prepared to attend internal and external meetings relevant to the post and organise and participate in team business meetings and CPD sessions. You will need to be able to identify ways of improving efficiency including planning and managing changes as required. You will need to be able to successfully navigate patient clinical systems to meet reporting requirements daily., Essential

• Business Administration NVQ level 3 or equivalent experience
• OCR / RSA III or equivalent experience
Desirable
• BTEC diploma in business
• Leadership training
Experience Essential
• Significant experience in adminstration duties
• Previous experience of settin up office / administrative systems
• Experience of working in the NHS
Desirable
• Experience of inducting new staff
• Knowledge and experience of clinical systems
Skills Essential
• Good working knowledge / experience of using Microsoft office including Outlook, Work, Excel and Powerpoint
• Good communication and interpersonal skills
• Able to communicate effectively with other agencies and members of the public
Desirable
• Understanding of dietetic services
  
  By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.