Business Support Officer (Grade 4)
Liverpool City Combined Authority, Vauxhall, Liverpool
Business Support Officer (Grade 4)
Salary not available. View on company website.
Liverpool City Combined Authority, Vauxhall, Liverpool
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 18 Dec | Get your application in today.
Closing date: Closing date not specified
job Ref: 986f6c6774834102bc00e8e936ddbfea
Full Job Description
- To manage the confidential administrative support to the Business and Operations Manager and the staff at a full time Adult Education Centre.
- To manage the administration support to ensure that standard administrative and clerical functions are carried out.
- To ensure all relevant information is monitored at the Centre.
- To assist in providing advice guidance and information to students and the public in relation to course queries DIRECTLY RESPONSIBLE TO: Business Support and Operations Manager DIRECTLY RESPONSIBLE FOR: Business Support Staff. MAIN AREAS OF RESPONSIBILITY: 1. To supervise the administration staff to ensure that work is prioritised, and carried out in accordance with service priorities, policies and procedures. 2. To maintain systems and procedures that ensures accurate data capture, recording, maintenance and retrieval of learner information in accordance to service standards and procedures. 3. To assist in the implementation of the service policies and procedures relating to the health and safety ensure that Health and Safety legislation is adhered to. 4. To ensure that all documentation and associated records relating to service finances, human resources and payroll, are completed, up to date, and maintained to the required (LCC) standards. 5. To facilitate learner enrolment by providing excellent customer service, information and guidance and undertake assigned duties and processing associated documents and fee payments. 6. To support the day to day work of the service eg photocopying, faxing, filing, answer the telephone and produce documents and spreadsheets. 7. Process all financial orders on SAP, liaise with Procurement, Exchequer Management and assist the Business Support and Operations Manager in all aspects of finance. 8. To enrol students and be responsible for accurate completion of documents relating to learner enrolments and all aspects of collection of fees, issuing of receipts and, setting up instalment plans, reconciliation of income, completing banking of money/fees/income. 9. Liaise with supporting centres to ensure all monitoring data is collected and returned to officers 10. To prepare statistical information for managers/service needs 11. To input service data into a variety of XL spreadsheets eg OTL, CRB, staff development and staff database. 12. To act as Oracle line managers for sessional staff-inputting wages/sickness/RTW dates/leavers notification. 13. To assist in the effective running of an Adult Learning Centre ensuring maintenance, safekeeping, recording of rooms, resources, equipment located at the centre. 14. To provide confidential business support to managers, curriculum, exams officer and Business Support and Operations Manager in Adult Learning Centres. 15. To ensure the safe and secure storage of money on site. 16. Organise and attend meetings and provide administrative support in the production of agendas and minutes 17. Any other duties within the services frame of reference and commensurate with the grade of the post. 18. It is expected that the officer will participate fully in: q Staff Development Policy and Practice q Training Opportunities, which are made available q The organisation and delivery of in-service training q Performance Review Develop the City Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements with Standing Orders and Financial Regulations of the City Council and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Council's safety plan.
1. Adequate numeracy and literacy skills needed for this post and be able to show they have been trained in: i. Administration practices ii. Customer care/front line service iii. Relevant IT skills and knowledge of software packages iv. Relevant Level 3 qualification or equivalent experience A/I. A/I. A/I. A/I. A/I. Experience 2. To have experience in administration support, for example, producing reports/documents/teaching materials, record keeping, using a variety of ICT packages. 3. To have experience in general clerical duties - filing, photocopying and stock maintenance. 4. To have experience of ordering goods/services and monitoring expenditure. 5. Experience of working in a customer centred environment 6. Experience of managing staff A/I., 7. To be able to manage a busy office and prioritise workload for yourself and other staff. 8. Demonstrate excellent communication skills, both written and verbal. 9. To have the ability to acquire the necessary standard of computer skills using word, spreadsheets and databases. 10. To have the ability to acquire the necessary advice and information training to support student queries. 11. Ability to work within a team and work on your own initiative when required., 13. To have knowledge and an ability to demonstrate an understanding of the LEAs policies on Equal Opportunities. 14. To have some knowledge of the Adult Learning Service 15. Willingness to work flexible hours including evenings/weekends