Business Support Officer - Passenger Transport

This is an exciting opportunity to join Telford & Wrekin Council's Transport Team who are responsible for the delivery of safe, reliable, sustainable, and innovative value for money transport services to the residents of Telford. Working as part of a team, who support the Passenger Transport Team Leader, this role involves a variation of duties such as the below.

• Carry out Personal Transport Budget audits, including communicating with customers, interrogating evidence provided, raising invoices where monies are due and where required working with the fraud team to reclaim monies owed.
• Carry out on site audits with providers at schools, checking DBS badges, names and vehicle compliance.
• Uses available systems to extract reports and analyse data
• To maintain, interrogate and update accurate database systems to carry out a number of functions; including but not limited to provider safeguarding, access and training record/ checks, internal staff safeguarding access and training record/ checks, contracts and Customer records.
The successful post holder will possess excellent communication skills (both written and verbal), administrative skills and organisational skills. They will also have the ability to work in a fast paced environment, whilst ensuring all audits are completed accurately and effectively. Experience of working in a customer facing environment is essential for this role. Along with your application please also submit a supporting statement outlining how you meet the Person Specification.

Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021. At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us. Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.

In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement. At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result. We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups. We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our 'guaranteed interview scheme' here You can also read more about our Recruitment and Selection Policy and Recruitment of Ex-Offenders here and the Transgender & Non-Binary Inclusion Policy commitments here