Business Support Officer - Specialist Neurorehabilitation

This is an exciting time to join a newly established Neurorehabilitation case management team.

The successful candidate will provide administrative support to the specialist case management function for neurorehabilitation to ensure the smooth running of the department. The post holder will support the clinicians within the team to provide an assessment service to patients requiring slow stream neurorehabilitation, to provide the ongoing case management to this patient cohort, to ensure data inputting and reporting is accurate and to ensure any required invoicing is carried out in line with ICB protocols. The post holder will also provide a personal assistant role to the Head of Service, maintaining confidentiality at all times.

Main duties of the job

The post holder will:

Support the development of an effective and efficient referral management system for the team.

Book meetings and appointments as required for clinical members of the team. These will include, but not be limited to, patient assessments, site visits and Multi-Disciplinary Team (MDT) meetings. Meetings may involve internal and external colleagues along with patients and their families.

Book interpreters to support patient assessments, where required.

Provide administrative support at meetings, including minute taking and maintaining action logs.

Liaise with professionals from both within and outside of the ICB as directed by team members.

Act as a point of contact for the case management team, dealing with routine and specialist enquiries in a pleasant, helpful and professional manner, communicating relevant information to colleagues.

Receive email enquiries into a central location and manage the response to these, sign-posting to relevant individuals or services as required.

Develop and maintain a log to track all enquiries received from patients, family members or other professional agencies.

Develop and maintain a recording mechanism to capture the team's caseload and all relevant details. This will include ensuring that all correspondence, messages and enquiries are logged, acknowledged and prioritised.

Our NHS People Promise

Our NHS People Promise -the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled, and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.

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We are kind and treat people with compassion, courtesy, and respect.

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We will develop our cultural proficiencies, ensuring we deliver well to all our diverse communities.

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We celebrate success and support our people to be the best they can be.