Business Support Officer WCC617092

As a Business Support Officer working across our busy bi-borough Mental Health and Social Care teams, you can make your own powerful contributing by helping us better assist our local residents.

This is an exceptional chance to develop your skills in business support and administration. With the scope to embrace training opportunities (such as how to use MOSAIC so that you can help us monitor the processing of care assessments and care-managed cases) this is an exciting opportunity to get your career off to a great start in a widely respected team.

Our Senior Management Team are committed to helping as many people as possible, and without a seamless business support service, that just isn't possible. As such, you will be a much-valued member of the team, with your impact being felt by everyone from colleagues.

Specifically, you will support Heads of Service, various Senior Service Managers and the wider team in coordinating their internal and external meetings. Ensuring their time is being used to best effect, you will handle their diaries as you organise meetings and other key activities. Taking responsibility for briefing staff and ensuring everyone has access to the right information, you will follow up on a broad array of requests from the Managers, and you will report on progress so that we can successfully deliver on our goals.

Every day will present you with new opportunities and challenges, so you could be tasked with anything from taking minutes in safeguarding meetings through to booking interpreters and maintaining risk logs for your friendly and supportive colleagues. Using your exceptional communication skills to build open lines of communication between various teams within Mental Health Social Work, Adult Social Care and other external stakeholders, you will be the trusted go-to person who helps us deliver on our ambitious targets.

This is an entry level role so while it would be helpful if you have some experience of administrative work, it is more important that you are keen to learn, that you are numerate and you have some degree of financial understanding. As a team player with great people skills, you will be IT literate with the ability to work with minimal supervision. As such we will expect you to be an organised individual who can work methodically, and you will bring a proactive approach to every challenge.

With good verbal and written communication skills, you will be determined to help us deliver a truly supportive and empathetic service to our local residents, so you will have plenty of tact with the capacity to adapt your approach to the needs of every person that you are engaging with. If you enjoy coming up with innovative solutions to problems and you have the capacity to work flexibly, then you will excel in our dynamic team.

THE EXTRAORDINARY STORY OF INDEPENDENT LIVES

Adult Social Care in Westminster City Council is a world of extraordinary stories, where our passionate, caring and committed professionals do brilliant work every day.
Mrs D was frail and unwell. Her son was her main carer, but he wasn't coping. We stepped in to help, but they were hostile to outside agencies. They'd always lived together and were terrified they'd be split up. Our social worker did a great job persuading Mrs D to get hospital treatment and a temporary stay in a care home. In an epic effort throughout COVID, she gained the son's trust and sorted all the repairs, carers and nurses needed so that Mrs D could come home to live with her son. We also got Mr D regular respite and a personal budget awarded in recognition of him as her carer. After all, there's nothing more important than living the life you want., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.