Business Support Officers

Business Support Officers play a vital role in supporting front line teams and practitioners across Education and Skills Services. This particular role will predominantly support the smooth running of the Travel Assistance Policy and procedures as well as providing professional administrative support across the breadth of Childrens Services, and we aim to;

• Deliver an integrated and highly effective business support service
• Ensure children, young people and families are at the heart of everything we do
• Work together, share knowledge and support each other
• Innovate and improve
• Promote continuous personal and professional development
  
  You will have good proficiency in the use of ICT systems (Microsoft applications, databases etc) and be confident dealing with a variety of multi-disciplinary professionals whilst working to deadlines in a highly demanding environment. A full list of responsibilities is outlined within the job description; however, we are more focused on your drive, potential and aptitude for learning and provide comprehensive induction and training for the right candidate., Working within a confidential environment you will have the ability to take a high standard of meeting minutes. You will have strong administrative and IT skills and the ability to collate and manage data. You will use your initiative to prioritise your workload to meet deadlines in a highly demanding environment. You will need to have the confidence and ability to deal with a variety of multi-disciplinary professionals on a range of matters and the ability to handle highly sensitive and confidential information. You should enjoy working as part of an effective team but also work independently to a high standard whilst working remotely.
  
  Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.
At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us. Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.


• A starting salary of £24,294 and annual pay increments within your grade
• Option to enrol in the Local Government Pension scheme with employer matched contributions
• 23 days paid annual leave per year (rising to 29 after 5 years service) + bank holidays + a concessionary day
• A range of flexible leave options to help you manage your work/life balance such as Maternity leave, Personal Leave, Timeout/career break, Paternity leave
• Flexible working - work from home or office as required and we'll provide you with the kit needed to work remotely
• Staff discounts on a range of leisure products and services through our Staff Rewards programme, We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:
• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on-site parking
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
• Free access to our employee assistance programme and confidential counselling
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home - our approach is to promote greater level of flexible working around personal and family commitments, In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement.
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result. We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups. We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our 'guaranteed interview scheme' here You can also read more about our Recruitment and Selection Policy and Recruitment of Ex-Offenders here and the Transgender & Non-Binary Inclusion Policy commitments here