Business Support Specialist

The Business Support Specialist provides essential support to the Service Sales organisation. This role is key to the Service contract risk management process, integral to which is ensuring compliance with Company financial and contract policies and advising Sales teams on ensuring contracts are agreed and processed within these parameters and associated controls. Whilst the role requires an elementary understanding of contract principles and policies, there is also a requirement for excellent administrative/organisational skills, to ensure individual contracts are correctly processed within the Company systems in a timely manner, enabling smooth transition from agreement/signature through to checking, validation and booking,

• Review contractual clauses in line with the Service Contract Risk Assessment and advise Sales on contractual risk and compliance issues arising therefrom.
• Ensure all contract compliance checks are completed in accordance with Company requirements.
• Process new contracts through to booking in Service Contract Management system, in accordance with agreed KPIs.
• Provide support to Sales on contractual, process and systems queries on an ad-hoc basis.
• Maintain accurate and updated records on contract process status.
• Advise Sales on contract approvals, in line with Company requirements and Policies, Authorities and Rules
• Assist in development and continual improvement of processes and standard work.
• Support Credit Control on contractual queries/disputes, including credit/impact analysis.
• Process post-contract changes using SCM system and following Company Policies.
• Support audits on an ad-hoc basis.
• Complete administrative tasks
• Escalation of non compliance contract issues that are non standard to Team Leader to mitigate risks
• Comply with all departmental procedures and standard work.
Ensure adherence to all Company Policies and Procedures. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext!