Business Support Supervisor-MPP

"Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust." We have a fantastic opportunity for a customer focussed, friendly and enthusiastic individual to join our MPP Specialist MSK Business Support Team in a full time supervisory capacity. As a service we are currently undergoing a lot of exciting change and you will be at the forefront of supporting and collaborating with our administrative team to implement these. The role will require travel across various sites including Southampton and Gosport, with Portsmouth being your main base. We are happy to discuss flexible working options in conjunction with business requirements.,

• To manage, monitor and support clerical staff to ensure that they are trained appropriately and receive on-going support and advice.
• To work closely with the MPP Admin Management team to ensure that all departments within the unit are appropriately supported.
• Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust
• Recruit and retain administrative staff where appropriate and support the MPP Admin Management team in the recruitment of other staff.
• Deal with enquiries either on the telephone or face-to-face from patients, managers, specialists, and colleagues in an appropriate manner.
• Assist MPP Operational leads in monitoring leave to ensure robust cover for the clinical team and have a detailed working knowledge of roles carried out by administrative team to ensure continuity of service during sick/annual leave absences.
• Accurate and proficient use of HealthRoster to ensure leave, excess hours and travel claims are recorded.
• To coordinate annual leave, maintaining optimal staffing levels
• Monitor outpatient clinics to meet government waiting list targets
• Consistently monitor waiting lists and tasks ensuring they are actioned in a timely manner on TPP/SYSTMONE.
• To ensure that all new staff are booked to attend Trust and Local Induction sessions.
  
  Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.