Business Support Team Assistant

Landlord Services are looking for a full-time business support assistant to provide administrative support to the housing management teams.

The role provides general administrative support for the tenancy, anti-social behaviour, and tenancy support teams. As well as undertaking this the role also includes supporting the income team with the universal credit verification process.

Previous experience in a customer focused role, working with minimal direction and the ability to balance competing priorities is required. You should also be comfortable communicating with customers, colleagues, and contractors by phone and email.

Significant administration experience in a busy office environment and experience of working with IT systems including word processing, databases and spreadsheets is required.

A commitment to providing excellent customer service and continuous service improvement is essential.

Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays
Most services are closed over Christmas
Opportunities for professional development linked to many roles
Access to the Local Government Pension Scheme
Free parking

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.

We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC's Employer Recognition Gold Award.

Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.