Business Support Technician

We Listen, We Care, We Act, We Improve We listen: we engage with everyone we work with, we are united, we are always positive We care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated We act: clear goals and right resources, freedom coupled with accountabilty, emphasis on simplicity We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better ....Fit for now, fit for the future. REMEMBER - Please ensure you read all information prior to applying for any job roles. Please note any CV's or covering letters received via email will not be accepted without an online application being completed. Any applications via agency will also not be accepted., This is an important role that supports delivery of essential assurance, governance and statutory responsibilities of the Finance and Business Intelligence Directorate, particularly its Operational Delivery functions. It is a varied role that will provide the postholder with opportunities to use a range of skills, knowledge and experience and will also provide opportunities for development and specialisation for those who want that. This role is responsible for providing comprehensive, effective and efficient day-to-day support to the FBI Directorate including providing informed and valuable business insight to ensure effective operation of the directorate. You will provide support to ensure statutory responsibilities and NHS rules are met including mandatory data returns, reports, frameworks, and plans. You will provide support to managers of specific portfolios, projects, and work programmes. You will be responsible for ensuring that information is processed in accordance with policies and procedures. You may provide support and training to end users of FBI services., This is an important role that supports delivery of essential assurance, governance and statutory responsibilities of the Finance and Business Intelligence Directorate, particularly its Operational Delivery functions. It is a varied role that will provide the postholder with opportunities to use a range of skills, knowledge and experience and will also provide opportunities for development and specialisation for those who want that. This role is responsible for providing comprehensive, effective and efficient day-to-day support to the FBI Directorate including providing informed and valuable business insight to ensure effective operation of the directorate. You will provide support to ensure statutory responsibilities and NHS rules are met including mandatory data returns, reports, frameworks, and plans. You will provide support to managers of specific portfolios, projects, and work programmes. You will be responsible for ensuring that information is processed in accordance with policies and procedures. You may provide support and training to end users of FBI services.Working for our organisation Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey. At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce. LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively. We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-devDetailed job description and main responsibilities Understand systems, processes and procedures relevant to the directorate including finance, business functions such as contracts and business partnering, and intelligence and data analysis, to enable you to provide informed and valuable business insights to a range of stakeholders

• Provide support to systems, processes and procedures
Page 2 of 4 relevant to the directorate including: o Support the directorate to meet statutory NHS financial responsibilities and rules o Support to develop and maintain finance computer systems and of other finance areas o Support to meet statutory NHS performance reporting and production of committee and board reports o Support to develop and maintain intelligence and portfolio analysis systems and other performance areas
• Ensure information is processed in accordance with policies
and procedures
• Investigate routine enquiries and queries from colleagues in
FBI as well as clinical and corporate teams and provide assistance and advice as required
• Assist in the analysis and interpretation of intelligence and
data and provide training to end users
• Able to discuss complicated matters around performance
analysis, intelligence and data in a simplified form to nonfinance/data people
• Investigate queries and analyse detailed data to identify
errors and discrepancies
• Resolve business or data problems encountered by users
from a range of options
• Provide and receive routine information requiring tact or
persuasive skills
• Be able to discuss sensitive issues about performance e.g.
missing KPIs, workforce performance or financial performance
• Understand the appropriate media to communicate findings
and shape communications relevant to the audience and their needs
• Define the context for your findings and give appropriate
recommendations
• Assist in the development of software, web pages, information
reports, and the installation or maintenance of hardware and software as required.
• The post holder will have developed physical skills including
advanced keyboard use where accuracy is important when inputting, extracting and manipulating numerical data and information into computer databases and systems. Enjoy a better quality of life in one of the UK's most welcoming counties. Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more. Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 6 month period. Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check. We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations. Support and/or assistance with completing an application form is available from the Human Resources Team by calling . We encourage and support vaccination update as this remains the best line of defence against COVID19. We have been awarded the National Preceptorship for Nursing Quality Mark for 2023.