Business Systems Manager

GPA has moved from “start up to scale up” stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation.
Are you passionate about driving strategic transformation through cutting-edge technology stack?
We are seeking a dynamic and experienced Business Systems Manager to lead development and delivery of innovative enterprise systems that power our organisation’s success. In this leadership role, you’ll shape the future of our technology landscape, overseeing architecture, systems delivery and operational excellence. If you are excited about combining strategic thinking with hands-on leadership in a collaborative environment, this is the opportunity for you. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency.
If you are a strategic thinker, an inspiring leader, and a systems innovator, we would love to hear from you. Join us in shaping the future of technology at our organisation., Strategy and Planning - Strategic Leadership and Innovation
+ Develop and articulate a clear forward thinking corporate systems strategy aligned with GPA’s Property & Digital Strategy and with our vision and growth objectives.
+ Collaborate with stakeholders to define and prioritise enterprise system requirements, considering long-term business strategy and target operating model.
+ Work closely with C-level executives to influence technology investments and contribute to the strategic direction of the company.
Architecting the Future (TOGAF)
+ Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards.
+ Be at the forefront of innovation by ensuring our enterprise architecture supports evolving business needs, adaptability, flexibility and long-term growth.
+ Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations.
Delivery and Operations - Delivering Excellence
+ Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget.
+ Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support.
+ Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments.
Operational Mastery (ITIL/ITSM)
+ Take ownership of the operational health of our corporate systems, ensuring maximum availability, security and performance.
+ Implement and manage world-class ITIL/ITSM service management processes including for incident, problem, change and request management. Drive operational excellence and continuous improvement.
+ Be the champion of innovation in operational processes, enabling the business to move faster and more efficiently.
+ Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items (CI) and management of configuration management databases (CMDB).
+ Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy.
+ Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily business operations.
Team Leadership and Talent Development
+ Lead and inspire a talented team of IT professionals, fostering a culture of innovation, collaboration, and continuous learning.
+ Provide mentorship and career development opportunities, empowering your team to reach their full-potential.
Resource and Budget Optimisation
+ Oversee the business systems budget, identifying opportunities to drive efficiency and maximise the value of technology investments
+ Lead initiatives that optimise resource allocation and cost management without compromising on quality or innovation.
Innovation and Emerging Technology Monitoring
+ Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot., As part of the application process, you will be asked to include a CV and a 1000 word personal statement. The personal statement should then align with the person specification.
Interview
Applicants successful at sift will be invited to interviews, which are due to take place week commencing 16th December 2024 in the Birmingham office. This is subject to change dependent upon where most successful candidates are based. You must be willing to travel to any of the GPA locations for your interview. If you are unable to attend a face to face interview due to extenuating circumstances, we advise that you reach out to the recruitment admin team to find out if alternative means can be arranged prior to submitting your application.
At interview, applicants will be scored against 4 behaviours - Managing a Quality Service, Working Together, Seeing The Bigger Picture, and Leadership
Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.
Guidance for GPA skills and specialisms has been attached below.
Please send your CV and personal statement to BenMccoll@michaelpage.com
Further Information
Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes., Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
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A visionary leader with a passion for leveraging technology to drive business success.
Experience & Technical Skills
Essential criteria:
+ Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members in skill development.
+ A proven track record of leading high impact projects, managing cross-functional teams, and delivering complex systems.
+ Strong interpersonal and communication skills with the ability to influence at all levels.
+ Demonstrated experience in developing and implementing digital systems strategy for business systems that align with organisational goals and industry best practices.
+ In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture.
+ Experience in delivering large and complex technology led projects.
+ Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Expertise in enterprise architecture (TOGAF) and service management (ITIL/ITSM).
+ Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery., + Qualifications / certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM
+ Qualifications in Enterprise Architecture, such as TOGAF.
+ Certifications in ITSM, such as ITIL Foundation
+ Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems., + Managing a Quality Service
+ Working Together
+ Seeing the Big Picture
+ Leadership

Technical skills
We'll assess you against these technical skills during the selection process:
+ Customer Perspective
+ Commercial Acumen
+ Property Market Knowledge
+ Innovation

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Alongside your salary of £54,285, Government Property Agency contributes £15,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 28.97%
+ Generous annual leave