Business Systems Support Administrator

Are you looking to play a key role in supporting projects and programmes within a dynamic team? As a Business Systems Support Analyst, you will help with a variety of internal projects, ensuring successful delivery and smooth operations across multiple systems. Your expertise will help drive the development, maintenance, and support of crucial systems like ESR, Mail Manager, BT Cloud, and Dynamics 365 CRM. You will be responsible for writing project documentation, supporting system testing, creating training materials, and providing crucial administrative support. If you're passionate about IT systems, data management, and process improvement within the NHS, this is the perfect opportunity to make an impact. What you will be doing:

• Use ESR and Data Load Scripts for staff record updates, workstructure management, technical mergers, and payroll consolidations.
• Resolve complex client ESR queries and provide daily support.
• Conduct User Acceptance Testing (UAT) for Mail Manager, BT Cloud, and Dynamics systems.
• Ensure system integration by testing and resolving issues in Test and Production environments.
• upport operational teams with Mail Manager and Dynamics systems as needed.
• Create and maintain training materials, delivering sessions on system updates for ES employees.
• Assist with project planning, delivery, and reporting using MS Project, and collaborate with clients on project timelines.
• Raise and maintain issue logs with third-party suppliers, identify testing issues, and provide general administrative support.
What you will bring:
• Project management accreditation.
• Proficient in Oracle/ESR systems.
• Expertise in Information Systems.
• Demonstrable experience in process mapping and re-engineering.
• Demonstrable ability to apply problem-solving skills in sophisticated scenarios.
It would be great if you had:
• Prince2 Foundation or Practitioner certification.
• Deep understanding of ESR Work structures module and Technical Mergers.
• Knowledge of NHS systems and operations.
• Solid understanding of Data Protection Act (DPA) and GDPR.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent. Location: Mostly remote, with occasional office visits (1x per year). Internal Recruiter: Stina. Salary: £26,5000 - £27,5000. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, 4x life assurance, 4% pension with the option to increase, and generous flexible benefits fund. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.


• Proficient in Oracle/ESR systems.
• Expertise in Information Systems.
• Demonstrable experience in process mapping and re-engineering.
• Demonstrable ability to apply problem-solving skills in sophisticated scenarios.
It would be great if you had:
• Prince2 Foundation or Practitioner certification.
• Deep understanding of ESR Work structures module and Technical Mergers.
• Knowledge of NHS systems and operations.
• Solid understanding of Data Protection Act (DPA) and GDPR.
  
  Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.