Business Systems Support Assistant

You'll be joining the Finance and Business Support function which is part of the corporate structure within the Route Services directorate. Your role involves supporting the function to deliver services that are vital to the running of the railway, delivering the provision of services agreed by the routes to allow them to benefit from economies of scale and the optimisation of our critical resources. To provide professional support to the functions and key stakeholders of multiple systems used across the business. To provide technical and operational support and guidance. To act as subject area expert for all relevant Business Systems.About the role (External) What will you be doing?

• Maintain integrity of systems for all users and provide system administration with regards to access and security.
• Support in the development of new systems and improve current systems as identified.
• Maintain user guides for all systems, their purpose, requirements and users.
• Assist in preparing business areas for transition to new ways of working when business systems are implemented or altered.
• Assist in the identification and implementation of quality and efficiency improvement initiatives.
• Investigate faults reported by users through various channels, applying a priority to each and tracking that corrective action has been taken, liaising with other business areas to expedite resolution.
  
  Familiarity with Web based Applications.
• Excellent analytical skills in a technical or systems related environment
• Good communication skills and attention to detail
• Previous experience of managing multiple work streams to ensure priority is correctly identified.
• High level of IT Literacy
• Excellent telephone manner and a customer focussed approach.
Desirable
• An understanding of Network Rail’s operating and logistic processes.
• An understanding of Supply Chain, Procurement or Asset Management processes, hierarchies, and legislation.
• Previous experience of Network Rail Systems such as Oracle, SharePoint, NROL3, Maximo, & Bravo
• Experience of test environments to identify and develop solutions.
  
  We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!, At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles We offer excellent benefits, including: Generous annual leave (28 days plus statutory days), with the option to buy/sell days. Defined benefit pension scheme. 75% subsidy on rail and underground season tickets. Up to 75% off leisure travel. ️ Interest-free travel loan for train and car park season tickets. Discounts at stations with your Network Rail pass. Flexible/hybrid working arrangements. ️ Volunteer leave to make a positive impact. Healthcare Scheme, GymPass discounts, Cycle to work plus more. We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments Plus, more…., We will be holding an assessment day on Friday 11th October 2024. This will run from 9am - 4pm, full day attendance is required. Online individual assessments will be sent out to those shortlisted, please complete prior to attending the assessment day. Band & Salary: 5, £26,500 - £28,000 (Awarded based on experience) We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.