Buyback and Customer Service Support

As our Buyback and Customer Service Support , you will be responsible for managing all our Exxon Mobil Buyback orders, building strong relationships with key stake holders and supporting the team and customers, overseeing orders, responding to inbound enquires, being a cover point for absences and liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time and service levels.

Responsibilities as our Buyback and Customer Service Support are to:

Buyback:

Customer Service management for all our Exxon Mobil Buy Back account orders and deliveries, the main point of contact for all communications
Manage and oversee bulk and pack orders. Processing and amendment of orders into SAP and reconcile with ACE Interface
Weekly and monthly review of Buyback report, Teams meeting with Exxon Mobil - following up with Moove Supply and Distribution teams where needed
Escalating priorities and strong communication with all key stakeholders

Customer Service Support:

Support across Automotive, Industrial and International Customer Service teams, responding to customers within agreed time scales.
Proactive communication to keep customers informed
Takes ownership of challenges and following through to ensure delivery as promised to the customer, collaborating with colleagues being the voice of the customers.
Support in investigating complaints, monitor and challenge for preventative measures.
Process Customer Orders and checking colleagues order entry.
Process and resolving Customer Complaints in a timely manner
Understanding, communicating and processing promotional deals.
Assisting with customer and back order report review
Ad hoc CS duties as required

Essential Skills required of our Buyback and Customer Service Support:

2-3 years previous experience in a demanding customer service environment
IT proficient in MS package, intermediate to advanced in Excel
Ability to work in a fast-changing, dynamic environment
Fluent in English both written and spoken
Excellent communication skills - a relationship builder
Active listening skills
Ability to deliver difficult messages positively
Ability to give and receive feedback positively
Process driven and able to adopt and utilise to best advantage
Proactive attitude

Desirable Skills

Additional language spoken, in particular French, Spanish and/or Portuguese
Experience of working with SAP and Salesforce
Experience of complaint handling through to resolution
International business understanding and/or experience

Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.

We have an exciting opportunity for you to join our team as our Buyback and Customer Service Support, based at our European Head office in Gravesend, Kent. Joining us on a 6-Month Fixed Term Basis, (Monday - Friday 8.30 - 5.30pm), you will receive a competitive salary., Competitive Salary
- 25 days holiday plus bank holidays annually (pro-rata)
- Contributory pension scheme (company match up to 7%)
- Life Assurance 4x basic salary

- Help@Hand EAP ad Perks

- Free Parking