Cafe Front Of House Team Member

Customers visit our café for all sorts of reasons. Whether it's a hearty breakfast to kickstart their day, or a quick pick-me-up for those on their way, we're here to provide great service, no matter the order. That's where you, as a member of our Front of House team, come in.

With your dedication to excellent service and your keen understanding of health and safety standards, you'll help make every day a little better. Whether you're dishing out food and drinks, keeping tables clean, or staying up-to-date with our menu and exciting initiatives, your dedication keeps our food fresh and our café inviting.

And here's the best part: while you work as the friendly face out front, we'll be supporting you behind the scenes with bags of career choice, flexible working options, and so much more. This is a place where you can really get on, with every opportunity to progress.

You will be responsible for:

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role's key responsibilities and measures:

Serving customers quickly, efficiently and with care.
Resolving customer complaints and relaying information to the Café Manager.
Maintaining food freshness by following first in, first out (FIFO) stock rotation.
Adhering to food safety and hygiene regulations while keeping daily records.
Accepting deliveries and handling the safe storage of food.
Being aware of (and following) all operational policies and procedures.
Clearing and sanitising tables so our café stays clean.
Making sure we maintain our standards and all food products are available.
Staying up-to-date with business communications and exciting new initiatives.
Knowing our café's menu inside out and making sure food is served the way it's intended.
Preparing hot and cold drinks for customers.

A commitment to excellent customer service.
Knowledge of Health and Safety standards.
The ability to work efficiently and maintain a clean environment.

Personal

Comfortable working in a team.
Great communicator with a proactive attitude.
Ability to multitask and work well under pressure.
Confident using your initiative to improve ways of working.
Good at planning and keeping things organised.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::

Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
Request flexible working from day one
Retirement savings plan
Life Assurance
Access to free wellbeing services with a range of resources to support your mind, body, and life
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
Uniform provided and policies to support you for all of life's moments, big and small
Holiday starting at 28 days (Including Bank Holidays)