Call Centre Administrator (Single Point of Access)

We are currently seeking an enthusiastic and experienced Administrator to become a valued member of our Adult Community Services Call Centre team (Single Point of Access) at Lewisham and Greenwich NHS Trust. In this position, you will play a vital role in delivering diverse administrative support to the service, contributing to the smooth functioning of operations in the London Borough of Lewisham. Your main duty will be to receive messages and referrals via email and telephone and assign these to the appropriate team on RiO., Collaborate within the Single Point of Access call centre, supporting various teams, including District Nursing, Bladder, Bowel and Pelvic Health, Lower Limb Service, Tissue Viability Nurse, IV OPAT service, and the Urgent Community Response team.

Liaising with patients, hospitals and GPs to support these teams as they carry out their duties around the Lewisham Borough.

Process new referrals accurately via email and telephone and promptly assigning these referrals to the appropriate team, ensuring a high level of data accuracy in the RiO system.

Act as the first point of contact for patients, friends and families, ensuring efficient and timely communication.

Uphold patient confidentiality and handle distressed or potentially aggressive callers with sensitivity, adhering to protocols., 1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations