Call Centre Advisor

£23795

LISTER HOUSE SURGERY, The Holmes, City of Derby

Posted today, 20 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: e553cab1840140b8bac15e752880b387

Use and populate the electronic record system for clinical records (SystmOne) or other service systems with accurate information
Follow our Patient Pathway to generate an appropriate or signpost to another service
Follow a detailed script ensuring patient requirements are met
Follow agreed processes for dealing with emails on Outlook and tasks on SystmOne, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising

We are currently looking for enthusiastic people with excellent communication skills to join our Call Centre Team at Lister House Surgery. The team is responsible for taking enquiries from patients and making sure they are dealt with in a timely and professional manner.
Excellent communication and customer service skills
Pay attention to detail
Are IT literate
Can be discreet/respect patient confidentiality
Previous experience in a similar role is desirable but NOT essential

If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, starting a career at Lister House Surgery might be what you are looking for. At Lister House we strive to make a real difference to health and wellbeing of our staff and patience.

Some benefits of working at Lister House Surgery:
NHS Pension Scheme
Access to Blue Light Discount