Call Centre Agent

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at NEXT we're committed to providing a friendly, helpful service to our online customers. Whatever the reason a customer may contact us, you will always aim to put our customers first whether that be via telephone or email. This is a unique customer service role with no sales targets; you'll purely be measured on the service you deliver so you can focus entirely on giving a truly outstanding customer service. Our modern and friendly contact centre in Doncaster has doubled in size since we opened and it has never been a more exciting time to join the NEXT Online family! You will:

• Give exceptional customer service by truly listening to the customer and resolving their queries
• Treat every customer like it's your first and only customer that day
• Navigate through various computer systems, liaise with other teams across NEXT if required
• Work to set Key Performance Indicators and Service Level Agreements.
• Engage with customers and colleagues, creating a people focused work culture.
During our peak trading periods you'll also be required to work additional 4 hour shifts per week, for up to 20 weeks of the year.

We are looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don't worry if you haven't, as here at NEXT we are happy to consider those who thrive in helping people whether you have done this in retail, hospitality or the care sector. For us, it's all about having excellent written and verbal communication skills as you will be required to speak to our customers over the phone and via email. You will also need to be confident using a PC whilst talking to customers.


• Full training and exciting opportunities for further career progression
• Potential overtime to boost your salary
• 25% off a huge selection of Next, Lipsy & Victoria's Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops
• Canteen with great food at amazing prices
• Access a 24/7 digital GP and other free health and wellbeing services
• Free on-site parking, We provide 3 weeks of in-depth, part time paid training to ensure you know everything you need to know to resolve our customer enquiries.