Call Centre Assistant

This position will be covering both the Optical and Audiology departments with some of the following tasks:

• All aspects of administration
• Answering & transferring calls
• Booking and re-confirming appointments
• Responding to customer enquiries
• Updating & filing records
• Processing invoices
• Sending out correspondence
  
  So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. If you've ever considered a career in optics, this Call Centre role could be perfect for you., If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Call Centre Assistant. These include:
• Passion for providing excellent customer service and making customers' lives easier
• Great teamwork
• A good initiative
• Confidence in clerical work
• Excellent communication and listening skills
• Comfortable using IT systems
• Managing customer orders and arranging collection
  
  Based in Camberley, our store is opposite Camberley train station, as well as a bus stop with links around the city.
Our team We have a wonderful team of 43 dedicated people in our store ready and waiting for you to meet. In the communications centre, a dedicated team of 2 people work together at one end of the lab/office, which can often be a busy and bustling area in the store. Life in store The team enjoys a vibrant and social atmosphere, frequently organizing outings and gatherings. Twice a year, the team comes together for major events, including a summer party and a Christmas celebration. Additionally, every couple of months, they plan fun activities such as bowling nights, ensuring there's always something to look forward to and fostering a strong sense of camaraderie among the staff.

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
• Up to £11.75 per hour, dependent on age
• Performance related bonus scheme
• 28 days annual leave (pro rata) plus your birthday off
• Part time hours = Monday 1pm - 6pm, Tuesday 9.30am - 6pm & Saturday 8.30am - 4pm OR Wednesday 1pm - 6pm, Thursday 1pm - 6pm & Saturday 9.30am - 6pm
• Pension contribution
• Specsavers Perks - our discounted benefits scheme
• WeCare - UK confidential employee helpline
• Discounted hearing and eyecare benefits
• Enhanced sick pay
• Enhanced pay for family leave (Maternity/ Paternity etc)
• Outstanding clinical and professional development opportunities
• Regular team events and team building evenings