Call Centre - Customer Service Advisor
Bupa, Pendleton, Salford
Call Centre - Customer Service Advisor
Salary not available. View on company website.
Bupa, Pendleton, Salford
- Full time
- Permanent
- Remote working
Posted 1 week ago, 18 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 137b50c642c549b4a1cacc9bc49f6e28
Full Job Description
- Answering a variety of calls to help support our customer enquires
- Authorising or declining treatments in line with company policy, this role may not always be easy
- Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
- Accurately maintain our customer database, ensuring all conversations and outcomes are recorded Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. You can enjoy the following benefits and more:
- Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
- Bupa Staff Health Trust - You will have access to our bespoke healthcare cover that provides medical insurance for you and your family
- Wagestream - Have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
- Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%
- Parental Leave - We have schemes for adoption, birth parents and co parents
- Extensive L&D program including internal development and access to apprenticeships
- Free health assessments every 2 years to support both body and mind
- Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
- Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.
As a Customer Service Advisor in our Contact Centre you'll be the voice of Bupa for our customers. Whether a customer is calling about a sprained ankle or a life-threatening illness, we treat them with the same level of care and compassion. You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you will need to be confident and comfortable declining treatment requests. To be successful in this role you'll need to be: - Highly organised and resilient
- An attentive listener
- Focused on putting customers first
- Confident building internal networks both with your work friends and wider business
- Adapt well to change
- Able to follow process and Financial Conduct Authority (FCA) regulations
- Confidence using a PC and the ability to use multiple systems at the same time
- To work from home, you will need to have a private and quiet work space with a wired internet connection (using an ethernet cable) We'll provide a full 10-week training programme - If you have experience / a passion for a customer service please apply.
Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
£24,200 basic salary Potential to increase up to £27,300 in 18 months, dependant on individual performance. Permanent - Full time 37.5 hours per week Work life balance is important to us, after completing your training, we can explore different shift patterns with you, including condensing your full time hours into a 4 day working week (non-working days will vary) Our Contact Centre operates: Monday to Friday 8am to 8pm Saturday 8am to 4pm, Cycle to work scheme, Discounted or free food, Free flu jabs, Financial planning services, Private medical insurance, Private dental insurance, Company pension, Gym membership, Employee mentoring programme, Additional leave, Referral programme, Health & wellbeing programme, Paid volunteer time