Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you'll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK. From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority, doing whatever you can to ensure they get the top-notch service they deserve, every time.

• a background in a customer services role (6 months or more would be great)
• a natural enthusiasm for customer service
• lashings of confidence when speaking to customers on the phone
• great attention for detail and a passion for customer care
• a hunger to succeed and meet targets
• be able to find your way around a computer goes without saying, along with good listening skills as well
• you'll need to be a quick thinker with plenty of initiative and good problem solving skills
  
  From historic Cambridge to vibrant Newcastle, Hotel du Vin provides the perfect blend of traditional charm and modern luxury, making it a leading choice in quintessentially British hotels. Offer exceptional service and memorable stays in these wonderful buildings steeped in local history.
  
  Up To £24,856 PA + 6k OTE Incentive 40 Hours plus Generous Company Benefits, Training & Development, Rate of pay / Hours: Contract type: Location: £24,856 Basic up to 6k Incentive Plus Generous Company Benefits, Training & Development This role is shift based working 5 days from 7. Some weekend work is to be expected
So, let's cut to the chase… are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don't settle for anything less than the best? Well it would appear this may be your lucky day!, In addition to competitive rates of pay we offer:
• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace, Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
Discounted Friends and Family Room Rate with 50% off best available rate. 35% off your bill when you dine in our Brasseries and Bistros Fully funded Apprenticeship programmes that support you in developing your career High Street Discounts on a range of high street shops, experiences, holidays and much much more Cycle to work scheme - save up to 40% on a wide range of bikes Healthcare Cash Plans - dental, optical, medical and more available from £5 per month Referral schemes that pay up to £1500 (just for getting your mates jobs!) A decent uniform that doesn't make you look like an extra from a 70s TV sitcom. We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary We offer a Loyalty Bonus that pays up to 50% of your monthly salary every 6 months - just for doing your job We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast Employee Assistance Programme - free, confidential advice available 24/7 to you and your family We are proud sponsors of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives. Our Sustainability Goals: 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens. Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.