Call Centre Supervisor - Kingswood

Joining our team, you'll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner


• Transferring calls efficiently


• Responding to customer enquiries


• Ensuring customer details are captured accurately when booking appointments


• Dispensing over the phone


• Triaging patients with eye & health concerns


• Supervising the Call Centre team


Join our team and you'll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We'll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

At Specsavers, we do everything in our power to help people like you get the career you want. Why? Because we know that our supervisors are responsible for providing outstanding service. So, you can expect not just support and encouragement, but the kind of career development and training that are only available through a large - and growing - business like ours.

This role will be based in the call centre and previous optical experience is preferred but not essential.

Previous team lead or supervisory experience within an office or call centre environment is desired.

At Specsavers, our Call Centre teams are essential in shaping the beginning of our Customer's journey. We're looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential. You'll offer a highly professional service that will result in repeat business, increased profitability and an excellent reputation for your store. Previous call centre or call handling experience is a distinct advantage.