Call Handler
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust, Gosforth, Cumbria
Call Handler
Salary not available. View on company website.
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust, Gosforth, Cumbria
- Full time
- Permanent
- Onsite working
Posted today, 30 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 0d3e7009a83e47f386ba2e7ab3b39199
Full Job Description
An exciting opportunity has arisen for patient focused Call Handlers to support the Initial Response Service (IRS) based at the Carleton Clinic, in Carlisle., The role involves assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, to support all patients in receiving a positive, high quality and seamless experience throughout.
This role also requires the post holder to manage calls from service users who may be in crisis and you will supported through a training package to determine the immediacy of the situation and needs of the individual caller at that time.
The post holder will be resilient, resourceful, and be able to manage calls that may at times be distressing or require an emergency response. A robust supervision structure is in place to support staff due to the challenges of the role.
The service is available 24 hours a day 365 days per year so there are opportunities for flexible working and this is an ideal opportunity for students, psychology graduate, or those looking to gain clinical experience to further their career in mental health. Excellent IT skills are an essential component due to the fast pace of this role and the accurate recording of information to aid onward referral.
We are excited to receive applications from people who have the drive and passion to make a difference and have the resilience to work in a high-pressured environment
The service is available 24 hours a day 365 days per year so there are opportunities for flexible working and this is an ideal opportunity for students, psychology graduate, or those looking to gain clinical experience to further their career in mental health. Excellent IT skills are an essential component due to the fast pace of this role and the accurate recording of information to aid onward referral.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.