Call Handler - Part Time

This is a permanent position 21.6 hours avg per week, Reporting to the Call Centre Manager, as a Call Handler, you'll join the team to work in our Care Co-ordination Centre at our Shrewsbury office., Your focus will be to coordinate and facilitate the care of patients being admitted to hospital from Medical Practices and our own Clinicians.

You will help achieve this by:

• Acting as a single point of contact for Clinicians accessing emergency secondary care


• Making outbound calls and handling incoming calls from patients, health care professionals and services


• Arranging outpatient appointments and hospital admissions


• Working directly with health care professionals and patients over the phone, via email and electronic fax


• Accurately entering patient data into our systems


• Providing administrative support to colleagues and clinicians
  
  Proven call handling or phone-based customer service experience


• An excellent telephone manner, with strong communication and interpersonal skills


• Discretion and integrity with the ability to handle confidential information.


• Good standard of computer literacy


• Ability to prioritise and work on your own initiative, and as part of a team.


• Flexible, reliable, self-motivated, and resourceful., Although not essential, previous experience in a similar role within a healthcare environment, call centre or similar would be an advantage but is not essential as full training will be provided.
  
  Shropdoc is a not-for-profit company, providing 24/7 urgent primary care services for patients across Powys, Shropshire, Telford and Wrekin, including out of hours GP services, care coordination, single point of access in Shropshire, and an oncology advice line. Our Primary Care Centres offer support to patients with pre-booked appointment times to avoid unnecessary waiting, mostly located within hospitals around the Shropshire, Telford and Wrekin, and Powys.
  
  You will be provided with full training, and will benefit from:


• Employed on a permanent contract working to a fixed pattern of 21.625 hrs pw


• NHS pension scheme


• Paycare healthcare benefits for all staff and dependants


• Access to national discounts including the Blue Light Card and Health Service Discounts


• Career development opportunities


• 25 days annual leave plus bank holidays pro rata, rising after 5 and 10 years of service.


• Company sick pay


• Pay rate of£12.09ph with a 30% uplift between 8pm and 6am on Weekdays and Saturday shifts and a 60% uplift on Sundays and Bank Holidays


• Cycle to work scheme.


Please note that shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible., £12.09 to £19.34 an hour including 30% and 60% uplifts where applicable