Call Handler Team Leader

The Senior Call Handler role would be suitable for those with experience of service user contact, experience of or interest in management and training of staff, an excellent telephone manner, exemplary communication and leadership skills, thirst for learning, experience of and an aptitude for clinical systems, and a strong customer focus with an interest in service development. Comprehensive training will be provided to the right candidate.
The service offers:
+ A single referral point for GPs and other professionals
+ A 24-hour telephone advice and support for people who use services and carers to be able to self-refer
+ More responsive crisis services with improved experiences for people who use services, carers and professionals
Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.
The service is 24/7 but as a call handler you will be working a shift pattern within our team based at the Avondale Unit at Royal Preston Hospital.
Shift times and days are negotiable and can be discussed at interview, This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking.

The post holder will be creative with an inclusive approach towards problem solving and service development.

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.


• Specialist community support for children and adults with learning disabilities and autism, including intensive support.


• Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT