Call Handling Advisor

We're looking for a Call Handling Advisor to join our Helpdesk Team based in Basingstoke., As a Call Handling Advisor, you'll be working within the Ministry of Justice and Home office team, supporting them in operational tasks. Your day to day will include:

• Raising of new work orders for Contract Managers.
• Raising of reactive work orders for Kier engineers.
• Handyman jobs to be raised.
• Engineer uniform orders.
• Monitoring of the MoJ and Home Office inboxes
  
  You have an excellent telephone manner, with strong verbal and written communication and interpersonal skills
• You have the ability to create and maintain effective working relationships
• Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
• Demonstrable accurate data entry skills with excellent attention to detail
  
  Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here., Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Counter Terrorism Check (CTC), which takes place before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. (Applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us - To read more about our programme to support people with convictions into employment, visit www.kier.co.uk/careers/making-ground). This role will also be subject to further pre-employment checks.
  
  Hours: Part Time - 20 hours per week. Monday to Friday between 10am and 2pm. (This is a fixed shift pattern due to contract requirements)