Call Operator - Ringwood

You'll be taking incoming calls from retired Homeowners right across the UK, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice

Logging each call into our CRM system and ensuring information is accurately recorded

Remaining alert to ensure you are ready and available for your next customer

Liaising with Lodge Managers, based within our retirement developments

A flexible, friendly and responsive approach is essential.

We are looking for people with excellent customer service skills, especially those with telephone based experience, such as emergency control room, contact / call centres, telephone marketing, hospitality or similar

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, calm in a crisis and with good common sense!

You'll be flexible to work on a roster basis inclusive of some weekends and Bank Holidays

A good standard of written and spoken English and IT skills is essential

There is no better feeling than making a difference to someone's life and that is exactly what we do here at Careline Support Ltd each and every day., Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.

We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency.

Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.