CAMHS Administrator - Swindon

Do you have excellent communication skills?
Are you emotionally resilient?
Do you want an administration role where you can make a real difference?
If so and you're looking to join a unique administration team, the Swindon Child and Adolescent Mental Health team are keen to hear from you.
We are dedicated to supporting Consultant Psychiatrists, The Eating Disorder Service, Learning Disability CAMHS clinicians and other mental health staff who provide support to children and young people experiencing Mental Health issues. We are an extremely supportive team, and together we all make a real difference in the community.
The role can be challenging and will involve learning a great many different tasks, that together make up the role, and balancing them against the day to day needs of the service. It is a busy, active role, which will be rewarded by the buzz you get every day through knowing you have helped and supported children, young people and their families at a time when they have needed it most.

Main duties of the job
This is an administrative role which can be demanding and challenging and requires excellent communication skills to handle all contacts with confidence, compassion, patience and professionalism.
The main duties for this post are dealing with a high volume of calls both from service users and professionals, and actioning high volumes of tasks from the administration inbox. It also includes covering our Community Reception Desk - welcoming service users, visitors and clinicians to the site, arranging, rescheduling and cancelling appointments, booking room requests, processing both incoming and outgoing post, actioning voice messages received and monitoring and processing of any incoming team emails and referrals., Supporting everyone with their mental health has always been important to us but never more so than now.
So, if you have administration experience or, are interested in working in a mental health setting, this could be the opportunity for you and just the team member we are looking for!
If you'd like to know more about the role or the team, then please get in touch with Emelien Waite by emailing [email protected] or calling option 2.
+ All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
+ Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
+ Employees are expected to undertake mandatory and statutory training related to their role.
+ We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
+ We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values - safe, caring and excellent.
+ Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
+ Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset., Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles.

Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
· Excellent opportunities for career progression
· Individual and Trust wide learning and development
· 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
· NHS Discount
· Pension scheme
· Lease car scheme
· Employee Assistance Programme
· Mental Health First Aiders
· Staff accommodation (waiting lists may apply)
· Staff networking and support groups