CAMHS Patient Services Coordinator, Administrator (Nat. & Spec. OPD)

Our team is based at the Michael Rutter Centre and are often the first point of contact for our young patients and families and they play a crucial role in supporting the National and Specialist CAMHS Outpatient clinical teams and senior administrators.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations.
We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.
For this role, we offer career pathways to senior administrative positions. In addition, we offer ongoing training and development in administration and secretarial competencies., As a Patient Services Coordinator / Administrator, the successful candidate will become a core member of the Michael Rutter Centre Team. With the support and supervision of Centre Manager, the team supports essential day to day functions within the clinical area and the rest of the building.
It is a patient facing role, which requires a professional but personable manner whilst interacting with patients, families, staff and visitors. You will be required to greet and register patients and guests, when they arrive for their appointment, direct them to one of the waiting areas and inform the attending clinician that they have arrived. It is an extremely interactive role, which requires enthusiasm, good people skills and intuition.
The team manage the clinic space and meeting rooms, allocating them to clinicians/teams to primarily carry out face to face appointments, virtual appointments, supervision sessions and team meetings.
The Michael Rutter Centre is operational from 8:30am-6pm. Please note that the successful candidate will need to be flexible to cover Saturday Clinics when required.
Full-Time (37.5 hours) on-site - The successful candidate will need to participate in a reception rota to cover:
- 8:30am - 4.30pm
- 9:00am - 5pm
- 10:00am-6:00pm
And/or some Saturdays, as part of the core working hours/working pattern for this post.
All applicants should be able to fully participate in this shift system from Monday to Friday (and Saturday's when required)., Comprised of 24 national and specialist teams, the service prides itself on providing outstanding care to young people and their families. It has a formidable reputation nationally and internationally and is made up of a broad range of outpatient clinics. We have a strong tradition of evidence-based treatment, and are active in clinical research, developing, assessing and implementing effective new treatments such as intensive day treatments for eating disorders.
Our clinical teams are fully committed to multi-disciplinary, comprehensive assessments of young people within their family and social context, considering their academic achievements and potential.
We offer training programmes and service development support for mental health professionals both nationally and internationally. We also have a range of specially developed educational mental health programmes targeted at school age children and young people for interventions to whole classes, small groups, and individual students.
Our Location:
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful Ruskin Park and the vibrant high-street that offers great shopping opportunities.
The Michael Rutter Centre - accessible via De Crespigny Park - is located within the Maudsley Hospital site., · To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries.
· To maintain the reception area, e.g. replenishing leaflets, updating the waiting area information board etc.
· Overseeing the signing-in procedure for families and visitors on arrival and issuing visitor cards, as required.
· To allocate rooms on the online booking system in relation to outpatient appointments and Seminar room bookings.
· To run weekly room booking reports for Advance Room booking, Group Bookings and Recurrent bookings.
· To update the Trust patient database system, i.e. outcome of appointments and checking of patient/family contact details on arrival and updating the patient database system accordingly.
· To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales and manage multiple tasks within the working day whilst maintaining quality standards.
· To complete the patient travel forms and photocopy tickets, receipts and proof of eligibility for the reimbursement of fares when required.
· To log work requests on the Trust Estates and Facilities Department online Planet FM system, as required.
· Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team.
· Compile a weekly list of pre-booked catering requests for meetings.
· Daily collection of incoming post from the post room and distribute accordingly.
To provide administrative support to the N&S Outpatient Teams:
· To format letters and reports
· To send out correspondence via email/post
· To photocopy letters and other documentation
· To scan and upload documents onto the Trust patient database system
· To assist with the retrieval and compilation of patient correspondence from the Trust patient database system for solicitors request i.e. Subject Access Request
· To assist with contacting families regarding appointment reminders
· To assist with updating the patient registration and consent forms on the Trust patient database system
· To assist with preparing resources for parent group leader groups
· To man the teams mobile and take messages, when required.
Service Requirements:
· To provide cover for colleagues, as required, within CAMHS sites.
· To provide reception cover for early, late or weekend clinics, as required.
· To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
· Trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
· To assist in service user feedback and PPI.
· To carry out regular audit checks throughout the building.
· May be required to work outside of core hours, in line with service need.
Personal Development:
· To participate in development and training identified through the appraisal and supervision process.
· To attend and participate in all identified mandatory training.
· To assist with the induction of new staff.
Other:
· To ensure all duties are carried out in line with Trust policy.
· To carry out other duties appropriate to the grade as required, e.g. petty cash etc.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
+ Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
+ Ensuring that all our services and all staff understand and support our commitment
+ We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity
Please note:
+ That all applications for this post will need to be made online
+ That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
+ That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That we are a smoke-free Trust
SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

We are looking for a well organised, motivated and committed PSC with excellent customer service skills to join our fast-paced team. We are keen to find candidates who can multi-task, use their initiative and deliver a professional service.

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust we are happy to talk flexible working., The CAMHS National & Specialist Outpatient Service delivers the widest range of outpatient services for children and young people in the UK.