CAMHS Team Administrator

The CAMHS Team Administrator will provide administrative support to the CAMHS local service. They will work 37.5 hours within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations.
The CAMHS Team Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.
To find out more about working in CAMHS, Brent CAMHS :: Central and North West London NHS Foundation Trust (cnwl.nhs.uk) for our video
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings., The post holder will also be required to:
+ Provide complete administrative support to the multi-disciplinary staff including word processing, filing, e-mails, photocopying, entering data onto the computer and creation of spreadsheets
+ Maintain a diary of appointments / information for teams manually / electronically
+ Have sufficient knowledge of patients and professionals requirements to ensure the efficient running of the service
+ Establish and maintain a well-organized and effective administrative service able to meet the needs of the service users and staff
+ Reception cover when required
+ Monitor demand against capacity and escalate to clinical staff where issues arise against agreed protocols.
+ Undertake stationery and equipment inventories where necessary and order goods for colleagues using the E-Procurement system.
+ Any other administrative duties to support the team as and when required by manager.

Working for our organisation
CNWL are committed to progressing and supporting their staff with career development and training, and ensuring staff health and well-being and job satisfaction.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The successful applicants will be proficient in the use of the Microsoft Office suite of programmes, and previous experience of an electronic patient record system like System One would be advantageous. In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff. The post will be supervised by the Senior Site Administrator.