Campaign Operations Associate

We are seeking a skilled Campaign Operations Associate to manage, build and execute
multichannel campaigns across our Customer Lifecycle. The Campaign Operations Associate will work closely with the Campaign Operations Manager, Comms Technical Lead and cross-functional teams across marketing, customer experience, content, customer support and product to deliver best in class CRM campaigns. This position provides a unique opportunity to operate in a start-up-like environment within the firm. We work in a hyper-collaborative way in which we value and expect the following behaviors:

• Put customers first.


• Value common sense and simplicity over complexity.


• Make decisions quickly and move nimbly.


• Celebrate diverse ideas.


• Succeed and fail together as part of a team.


• Owning the day-to-day tasks and proactively engaging with relevant squads by


• supporting and advising on CRM best practices., Multichannel campaign management: build, set up, test, manage distribution

schedules and analysing engagement metrics for CRM campaigns for all channels
(email/SMS/Customer Notice/push/In-app)

• Manage real time-based comms within the CRM platform by managing and

supporting different squads with the testing and execution.

• Ensuring data accuracy


• Coordinating with cross-functional teams.


• Optimising campaigns for customer engagement and retention


• Adhering to relevant regulations and controls


• Design and launch complex automated campaigns using our internal and external

tools.

• Ensure projects and campaigns are delivered on time, while adhering to internal

processes

• Play-booking and documentation, keeping in mind that the learnings from today will

pave the way for growth.

• Supporting Customer Support with customer communications queries


Compliance/Control/Reporting

• Accountable for ensuring legal/compliance/risk and control requirements are met for

all campaigns and appropriate approvals are obtained.

• Report and track campaign and channel performance and help to improve KPIs for

all campaigns.

• Build and manage bespoke reporting and alerts.


• Proactive monitoring of deliverability and failed communications; escalating when

necessary


• BA/BS degree, ideally in marketing or business-related degree


• Analytical mindset with high attention to detail


• Self-starting attitude with good organisational skills


• 3 years' experience in email marketing, CRM, customer communications is

preferable - ideally in highly regulated markets

• Experience in Retail Banking or the financial industry preferable


• Experience delivering, managing and optimising customer journeys and real-time

communications.

• Proven experience in managing end-to-end campaigns development and execution

within a fast-paced environment.

• Experience in delivering campaign testing & optimisation plans.


• Experience with lifecycle trigger automation and customer data segmentation


• Well versed using ESPs such as MoEngage, Mailchimp, Braze and Salesforce

preferable

• Experience working in agile environment preferable.
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.