Campsite Manager - Huntingdon

We're looking for a Campsite Manager to join the team here at Waterclose Meadows Campsite at Houghton Mill., Reporting to the Holidays Manager, it will be your role to manage and grow the Waterclose Meadows Campsite which consists of 51 pitch's and 4 pods. You'll manage a team of Holiday Assistant Managers and Holiday Operation Assistants., You'll need to be guest focused, ensuring the highest quality of guest satisfaction and safety is achieved, you will want your guests to be delighted with their stay, and to make every stay matter. Your focus will be on giving great service to everyone who chooses to stay on the campsite. You'll be answering their questions, following agreed procedures, working with the local property team as well as the bookings team to make sure we're being consistent and maintaining our high standards. Your day can include everything from managing the site budget, staff rotas and compliance tasks to the more practical grounds maintenance, cleaning and looking after the site infrastructure. We take great pride in our cleaning standards and you'll be 'hands on' with maintaining these standards. You'll manage and lead the team at Waterclose Meadows through training, coaching and development. You'll be responsible for the recruitment of new staff, providing clear induction and training. You'll help to respond to incidents and do all that's needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.

To deliver this role successfully, you'll need:

• experience in an operational focused role
• experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development
• experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry
• the ability to deliver results through successful cost control balanced with quality and to deadlines
• experience and skills in managing operational budgets
• experience of developing communications at all levels
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places