Campus IT Senior Advisor

Based in the Infrastructure and Operations Department, the IT Advisor will provide customer facing support for the whole range of equipment you would expect from a world-class University. You will be part of a fantastic team of desktop support professionals who use standard diagnosis techniques to identify, prioritise and provide fixes for IT, AV and telephony issues., To have an informal chat about the role, please contact Tony Neill, on To apply, please submit your latest CV with a cover letter detailing your suitability, on the portal. Due to the volume of applications we receive, we sometimes close our vacancies early. It is therefore advisable to apply as early as possible if you would like to be considered for a role. We believe in working together, sharing knowledge and valuing everyone's contributions. Develop your skills, further your knowledge and be part of a team who are transforming lives, every single day! Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from people from ethnic minority groups, disabled people and people who identify as LGBTQIA+. Recruitment Agencies: The University has engaged an approved list of recruitment agencies to support the recruitment of its vacancies from time to time. The University does not accept speculative applications from recruitment agencies outside of this list. Please note that the University is closed from 21 December 2024 and will reopen on 02 January 2025. Any recruitment queries received will be responded to after this date. Documents

Above all, you'll be passionate about providing good customer services and have strong, up to date knowledge of desktop computing technologies. You will:

• Be able to diagnose IT & AV problems from conversations with users with a wide variety of technical understanding
• Prioritise own workload and to handle a number of competing tasks to meet deadlines.
• Have strong interpersonal skills and be able to communicate with a variety of stakeholders.
• Effectively manage your time, while working on multiple projects with different deadlines.
• Have used and supported technologies including Windows 11, Active Directory, SCCM, MacOs, JAMF, diagnosing network faults