Campus Support Assistant

This is an exciting opportunity for a Campus Support Assistant to join our Campus Support Team within Facilities Management. The Campus Support Team is a small and friendly team with a commitment to providing exceptional support to all on campus. Our work makes a real difference to students who are realising their potential and you could have a huge impact on an individuals success and future prospects, helping them to have an outstanding student experience.

Your main duties and responsibilities will include:

Completing regular high profile scheduled patrols of the campus and residential halls to provide reassurance to the University community, and to develop healthy supportive relationships with all campus users
Monitor and respond to critical alarms e.g. fire, intruder, personal and maintenance to effectively manage risk and to ensure the protection of life and property whilst providing reassurance to staff and students affected
To deal professionally and supportively in a calm manner with students on campus at all times.
Responding to students requesting help or support regarding any matter. This may also include attending first aid, wellbeing, MHFA or alcohol related incidents.
Providing fast and confident response to all emergency calls in accordance with standard operating procedures and ensure timely and accurate decisions are made if a referral or escalation to wellbeing is required.
For informal enquiries about this vacancy, you may wish to contact: Christopher Blee, Campus Support Supervisor Nights at Bleec@edgehill.ac.uk.

Relevant work experience in a professional security or customer service focused role at an appropriate level gained in a voluntary, retail or public sector organisation
Experience and knowledge of modern methods of security operations; CCTV, access control, patrol monitoring and control room systems
Able to assess buildings and environments to ensure the Campus is a safe, secure and hospitable environment for all users
Able to demonstrate excellent judgement, initiative, tact and diplomacy in dealing with students, staff and members of the community
Able to communicate effectively and display a good level of oral and written communication. A basic level of GCSE (C or Grade 4) in English would be expected for this role
Able to work within a high pressured environment
Experience of working in an environment that is supportive and understands wellbeing requirements, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn't about how much you take in. It's about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.

A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
Free foreign language, and Sign Language evening classes
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%