Capacity Management Analyst

To support the delivery of existing or new cost-justifiable IT capacity to meet the current and future business needs by undertaking component, service, and business level capacity management.

What will you be doing?

· Develop and execute Capacity Management processes and identify process issues along with educating others in this function supporting the review of roles and responsibilities.

· Subject Matter Expert for all capacity recommendations for both services and IT infrastructure ensuring business demand is also captured and BAU is always protected.

· Supervise capacity and performance of existing services by initiating proactive and reactive activities that fulfil future capacity requirements.

· Manage, control, and predict capacity and performance of existing IT resources and individual IT components, supplying expert guidance to Capacity Manager and Infrastructure Manager, via ongoing monitoring and predictive analysis.

· Supervise the storage, server and network estate through planning, monitoring and implementing efficient and effective solutions i.e. rightsizing, decommissioning, virtualising and consolidating hardware.

· Review all IT changes for their impact on Capacity Management, including advisory attendance at Change Advisory Board (CAB) meetings if appropriate.

· Maintain and manage the delivery of an appropriate Capacity Plan, which includes current state and future projections to reflect business needs and includes impact and performance assessment.

· Develop efficient and effective tools for the production and management of Capacity Management for internal and external business benefit and the production of timely reports are available.

· Collaborate closely with Service management processes to include Service Design and Transition, Service Operations and IT Resilience and maintain supplier and stakeholder relationship by attending monthly service reviews, provide monthly CSAT scores and identifying areas of improvement.

· Provide deep analysis of the entire infrastructure with predictions and projections of growth and consumption and provide expert guidance to Capacity Manager and Infrastructure Manager, via ongoing monitoring and predictive analysis.

· Proven experience in Service Management.

· This role is aligned to the ITIL framework, therefore ITIL v3 Foundation

· ITIL v3 qualified to Service Design Lifecycle/Capabilities (Intermediate Level) or equivalent experience

· Good understanding & experience of using service management tools

· Good communicator across all levels

Desirable

· Demonstrates a good working knowledge of management structures and reporting procedures

· Understanding of risk management

· Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!, At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Band & Salary: Band 4B (£35,583 - £40,029) Salary offer will be based on experience.

We’re an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel for you and your family (subject to terms and conditions)

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.