Cardiac Physiology Receptionist

To work in support of the Cardiology Department as part of a team co-ordinating the patient journey from referral through to discharge.

To provide an excellent service to patients, their relatives and carers.

To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.

To work as part of the Cardiology Booking team and provide cross-cover for other staff members of the team.

Main duties of the job

Patient Administration

Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.

Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.

Deal with patient telephone queries providing basic troubleshooting and escalating to the relevant clinical team members where appropriate

Arrange transport and translation services where necessary

Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.