Cardiology administrator / receptionist | East Kent Hospitals University NHS Foundation Trust

You will be joining an amazing friendly Team within Cardiology Diagnostics. Our Department covers 3 Hospitals, and whilst your base hospital will be William Harvey Hospital in Ashford, you'll also be working alongside our colleagues at the Queen Elizabeth Queen Mother and Kent and Canterbury Hospital. Our Mission is to continually provide excellent customer service and care to all of our patients who attend for Diagnostic Investigations, and to be that friendly face that greats them into the department and to be understanding of their needs. If this sounds like you then we would love to hear from you.

• To appoint outpatients from GP for appropriate investigations in order of clinical need and within
waiting time targets. Maintain database and generate a letter to patient.
• To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient. Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Upon discharge, to validate all written and electronic tracking steps.
• To alert the department co-ordinator of any missing data or poor-quality issues, which you feel require following up.
• Ensure that all speciality referrals are followed up correctly and urgent referral are given priority.
• Photocopying as required.
• Promptly answering telephone enquiries and if necessary transferring calls to an appropriate member of staff.
• Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.
• To undertake other clerical duties as required, appropriate to the grading.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.