Cardiology Outpatient Administrator

We are looking for 1 full time Outpatient Administrator to join our friendly Outpatient Administration team in the Oxford Heart Centre.,

• Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imagingservices.
• Convey any changes to appointments sensitively with clear explanations for movement.
• Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
• Participating in all mandatory training including all training regarding 18wk patient pathwaysmanagement
• Provide full clinic preparation for patient notes. Liaising with medical records and staffwithin the hospital to ensure that all notes and referral letters are available for clinic atleast 24hrs before clinic, including all necessary information for the appointment (lastletter, diagnostic results)
• Coordinate requests from patients, carers and healthcare workforce staffs to book clinical procedures in isolation or in combination with other procedures or out-patient consultations. (Contacts include those within the Trust, Primary Care and othersecondary/tertiary centres.)
  
  Applicants will be customer focused, flexible, motivated and pro-active with the ability to support the immediate team and wider directorate. This post will be both very challenging, interesting and attention to detail is required.
Personal and team development is encouraged and supported and the post holders will be motivated, reliable and flexible. NHS experience is desired, but not essential as full training will be given.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.