Cardiology Team Administrator

This is an exciting opportunity to support the Cardiology team at Queen Elizabeth Hospital (QEH) in booking patient appointments for the new Community Diagnostics Centre at Eltham Community Hospital (ECH) which is hosted by Lewisham and Greenwich NHS Trust.

The post holder will provide a first class one-stop shop appointments service for elective care to : GPs, healthcare professionals, patients and their representatives. they will work within the cardiology team making appointments, arranging outpatient appointments and dealing with all correspondence.

Main duties of the job

As such the post holder will be part of a team that incorporates booking outpatient appointments and dealing with patient queries relating to diagnostic appointments on the hospital PAS (iCare) and Solus.

When booking the diagnostic appointments, a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To ensure the smooth running of the Cardiology CDC bookings and provide an efficient service by ensuring that diagnostic appointments are dealt with in keeping with the Department of Health's guidelines concerning wait-times, 1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations